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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
Worst experience I've ever had!! Everything and water is always nice for 90 bucks a night. Not even a discount for no water and 36 dollar parking Tv didn't work waited over an hour they couldn't fix it. The maintenance guy told me the front desk would call me to give me a new room. I waited over an hr again went down there and they were just on there phone. I then went to wash my hands and there was no water. I couldn't even flush. The water still wasn't turned on the next day. They also charged 36 dollars to park there.
Business response:
Sorry about your recent stay unfortunately the city was working on a pipe near us that caused the water to be off. That was out of our hands. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. Respectfully, LQ Customer Care
Fair
Disappointing
Terrible. Customer service (I booked two rooms and I only received one) Cleanliness (very dirty) Nothing
Business response:
"Dear Valued Guest Thank you for choosing our hotel for your lodging needs. It appears that we did not meet your expectations and our normally high standards. I would like to apologize for the condition of the room. Rest assured, we will be speaking directly with all the team members who played a role in your experience. It is our responsibility that our guest feels assured and optimistic about their stay with us. We will use your feedback to help us understand and develop winning habits for you and guests alike. Hope to see... read more
Yikes. 1. Parking garage. 2. Dirty elevators. 3. Construction everywhere looks like a war zone. 4. Lights in room didn’t work. 5. TV didn’t work and we asked for assistance 3 times during a 2 night stay without resolution. 6. Roach in the bed. 7. Tub fixtures broken. Great location.
Business response:
Sorry about your recent stay we are currently under renovation.
Je ne recommanderais pas cet hôtel et souhaite un retour de booking sur ma mauvaise expérience Chambre infestée de cafards ! Dans le lit, dans la valise. Personnel pas aimable Petit déjeuner plus que succinct Hôtel vétuste (plinthes moisies, rideaux déchirés, trous non rebouchés..) L emplacement
Business response:
At La Quinta, we work very hard to make sure all our guests have a comfortable stay. We take a proactive approach by internally inspecting each room and having external pest control companies provide treatments. We apologize that during your stay you had an unpleasant experience . Sincerely, LQ Customer Care
Muy malo. El desayuno muy básico, el cuarto estaba sucio, nos salieron pelos en el baño, el lugar está deplorable, No funcionaba la máquina de hielo, y nos cobraron el estacionamiento. Lo único que vale la pena de ese hotel es que está muy cerca del Capitolio, y de la calle “congress street”.
Business response:
Thank you for your feedback regarding your recent stay with us. We apologize for your concerns mentioned and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems. Respectfully, LQ Customer Care
Wish everything was alot better. A/c was leaking on the carpet, and place dirty and pool was nasty Breakfast, location
Business response:
Thank you for your feedback regarding your recent stay with us. We apologize for your concerns mentioned and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems. Respectfully, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,143 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.