This profile has been claimed by the business owner or representative.
La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Ok Extra charge for parking Just ok
NO LO RECOMIENDO Todo habitaciones viejas destruidas sucias personal pésimo desayuno horrible solo café y sucio a más no poder Nada las habitaciones de lo peor hotel muy viejo personal despota y desayuno solo café y el espacio completamente sucio
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
Bad The smoke detector went off because it needed new batteries at 3 am and there were lots of bugs. Location
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
Poor
La peor reserva he tenido en mi vida es corto. Todo Nada
Business response:
Your feedback is absolutely critical to our success. Allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Our guests feedback allows us to continue improving what we do best, taking care of our guests. Come back and see us again soon! Respectfully, LQ Customer Care
close it down the room was dirty, the toilet didn’t work. called the front desk to let them know. was advised someone would come fix it and no-one ever showed up. when it was time to check out the front desk couldn’t find my car keys nothing it was dirty
Business response:
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We will be forwarding your comments to our management team for review so that similar situations do not occur. Thank you again for taking the time to provide y... read more
Fair
3 chambres, pour une de base. Toutes étaient immondes et sales. Bruyante et abîmée La chambre était immonde, le ménage n’avait pas été fait et il y avait des cheveux, poiles, chips et saleté par terres Les gauffres
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
Mala atención Viaje desde Houston con mi esposa para tomar unas pequeñas vacaciones pero al llegar el personal de la noche fue muy grosero. Una chica alta y morena nos hizo pasar un mal rato desde que llegamos primero por no hablar inglés, nos lanzó las tarjetas de la habitación, luego le pregunté si habian personas que nos pudieran ayudar con el idioma me dijo que no y antes de realizar la reserva en sus servicios claramente dice que tienen personas que hablan inglés y español, sin embargo yo busque como poder comunicarme l... read more
Business response:
Thank you for your direct and genuine comments. Rest assured, we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your feedback is taken seriously and we are taking steps to make the guest experience even better. Respectfully, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,143 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.