This profile has been claimed by the business owner or representative.
La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor
Would not stay there again. room key kept not working. Dirty sink couter. breakfast
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
Poor
Bad
Won’t be staying here again. Some Staff were very rude and acted like I was inconveniencing them. The water in shower smelled funny, and it’s 50 dollars a day to park on the property. It was close to downtown’s main attractions and bed was comfortable.
Business response:
Thank you for your review. We are happy that you enjoyed our comfortable beds. However, we are sorry to hear that you were not satisfied with the hotel in general. This is definitely not the kind of experience we want our guests to have. Providing a clean, comfortable room to our guests is important to us. We will make sure your comments are shared with our Management Team, so we can use them for further training purposes. We do hope you choose us for your future travels. Respectfully, LQ Customer Care
Fair I know that the location is small, but valet only parking is a stretch. We paid $90 for our room and $45 to park our car. Front desk staff was nice.
Business response:
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Respectfully, LQ Customer Care
Disappointing Staff wasn't very friendly or helpful. Got stuck in a room in the parking garage with a door gap so wide you could see the cars coming and going.
Business response:
Thank you for your direct and genuine comments. We really appreciate your feedback. Rest assured we will be looking into the comment you have made about your experience with our staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your comments are taken seriously and we will take steps to make the guest experience even better. LQ Customer Care
Poor
Great location but very outdated! The hotel needs seriously updating and the pictures are very deceptive to what the hotel actually looks like. The breakfast left much to be desired and was basic with limited options. Fantastic location with a 10-15 minute walk to Downtown Austin which was great for us and the activities we had planned.
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,144 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.