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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
Poor
Beware of the toilet cleaning and you’ll be fine for a few days. 1- It’s not a clean environment. May look clean at some glance but if you pay attention you’ll get it. Probably the rooms haven’t had a deep cleaning since years. 2-They daily charge extra $60 for rooms with refrigerators and $50 for parking 3-Beware of the people who stay here, some good looking families but also junkie type of people that make noise at 2AM or pee on the stairs, you can find beer cans at the corridors in the morning. 4-The houskeeping staff is... read more
Bad rooms, dirty facilities, a/c very noisy, bad elevator, maintenance people working next door. Lack of hygiene Location
Disappointing Having to pay $50 a day for valet parking, it’s not worth it. The location.
Bad The hotel was dirty, dingy and definitely was not a Wyndham hotel. The cost didn’t match quality. The only thing that was acceptable was the location!
Awful We had to be changed to 3 different rooms. The first room had plumbing issues, when the toilet was flushed the tub would fill up with filthy water. The second room had no power in the bathroom and the phone didn’t work. The final room still had some plumbing issues and we had to call arrive twice. It was irritating and frustrating. Will never stay at this hotel again and to think it is affiliated with Wyndham. My next review will be to them to let them know how awful this hotel is. Staff was not friendly and made it se... read more
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
Bad Customer service was very horrible by every person I encountered, except for the last person who I checked out with. If there’s an area of opportunity I would say to coach on customer service because never in my life had I ever experienced such horrible customer service. The people assisting me literally seemed so miserable. I was even doubtful of asking them for anything because when other people would ask they seemed so bothered and would even sigh and roll their eyes. This was my first time staying at this specific lo... read more
Business response:
Thank you for your feedback, it is very important to us. We’re sorry the staff didn’t meet your standards. We will share your comments with the General Manager, so that similar situations will not occur. We hope you will once again choose us for your lodging needs. LQ Customer Care
Disappointed Our room had a roach on the bed Location was a short walk to sixth st
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,144 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.