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La Quinta Inn Denver Aurora
- Hospitality
- Aurora, CO
About this business
Location details
1011 S Abilene St, Aurora, CO, 80012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poorly Had bed bugs, they charged the rat that was given to me over the computer
Business response:
Phillip, We take any claims of pest control very seriously. We will be sure to inspect the room you occupied at once.
Disgusting!’ Had booked a 2bed room and upon arrival got into the room and it was a one bedroom. So we switched rooms. Then in the next room there was 2 big bugs crawling everywhere. It was disgusting. So onto the third room I went. The manager was rude and unpleasant. The breakfast
Business response:
Nancy, I am sorry to hear of your experience. Please accept my apologies and rest assured your claims will be investigated.
Fair Nonsmoking rooms smelled like smoke. Switched to another room and still smelled like smoke. Room was not vacuumed. The sink was slow and lots of plumbing noise from the room next door. Nice staff
Business response:
Michelle, Thank you for taking the time to review our property. We will look into your comments and correct all items as necessary.
Good Shower head leaked
Business response:
Thank you for your comment, I will share this with our maintenance team.
inexpensive, however the photos didn't represent my particular room. the room was extremely out-dated and worn. Mattress on 2nd double bed looked like a bowl, it sagged so much. When I first walked in the room it smelled like it had been soaked in cheap cologne. the shower floor sagged when you stepped into it and the shower head was immobile and an extremely focused pressure - kind of like a jet stream. Breakfast was ok with cold cereal, hard boiled eggs, waffles and coffee offered. Location was good, staff was extremely fr... read more
Business response:
Thank you for your review!
Unwanted and not welcomed. Horrible people from when I got there to when I left Nice place and clean Didn't get breakfast and the staff seemed to hate their jobs but the place was awesome and clean at least, however I'm not staying there again.
Business response:
Mariano, I am sorry to hear about the customer service you received, this is not acceptable. We strive to provide our guests with great service and a clean room. I will speak with our team and remind them that they are service agents and must act as such. Please do not let this keep you from utilizing our brand in the future. Here for you, Michael D. General Manager
Buyer beware Everything! There was no hot water, hair in the shower, the toilet never stopped running, the mirror had a big star in it and the sink was cracked. The staff wasn't very friendly or welcoming either. I understand you get what you pay for but seriously?? The room should at least be clean. We never even showered while staying there. We will not be booking again or recommending this hotel again. Nothing
Business response:
Lyndsey, I am sorry to hear about your experience, this is not the impression we want our guests to leave with. I will utilize your comments as a training opportunity for my team. Here for you, Michael D. General Manager
Fair
Rude service but comfortable bed. Being treated extremely rudely by desk clerk Samantha and sent to second floor, no elevator, to find a room NOT made up! We had even called before hand to alert them we’d be a late arrival. Worst desk clerk ever. And her manager watched as it occurred; the manager even winked and smiled at the desk clerk as if to encourage such unprofessional behavior. Having a room booked & waiting for us at 1:00 am after driving late at night.
Business response:
Ms Warren, I am so sorry to hear that you did not receive the best customer service possible. I am the GM of the property and I can assure you that I would never condone such behavior. I do not have a clerk by the name mentioned but I will investigate and be sure to coach the team member that checked you in. Please accept my sincere apologies for your experience. Here for you, Michael D. General Manager
Frequently asked questions about La Quinta Inn Denver Aurora
How is La Quinta Inn Denver Aurora rated?
La Quinta Inn Denver Aurora has a 3.1 star rating with 3,700 reviews.
When is La Quinta Inn Denver Aurora open?
La Quinta Inn Denver Aurora is closed now. It will open tomorrow at 12:00 p.m.