This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Dallas Grand Prairie South
- Hospitality
- Grand Prairie, TX
About this business
Location details
2131 West I-20, Grand Prairie, TX, 75052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad I will never book here again , we never stayed at our hotel because the employee (A “MANAGER”) act like he didn’t know what was wrong with our room key. We had been in the room before , and had to get an extra key that didn’t seem to work. We tried 3x along with him following us upstairs to try the door. First explanation is he said someone was probably in our room (what a good way to panic your customers when you only came as a COUPLE) . Then he states he would contact a maintenance man, so here we are TWO hours later a... read more
Poor
Worst Hotel ever to stay in ! I liked nothing about the place, the rooms are dirty old, the bathroom does not flush and poop comes out of the toilet after a while, I had to call several times to have someone come fix the issue, the elevator creaks like it's going to fall out and gives a loud thud when landing on the 4th floor, asides this they will over charge your card, be careful, I liked nothing about the place, the rooms are dirty old, the bathroom does not flush and poop comes out of the toilet after a while, I had to c... read more
Business response:
Dear Olanrewaju, Please let me apologize for any problems you had with our toilette at your last stay. Your feedback is very important to us. Our maintenance & housekeeping team will inspect the toilettes closer to ensure full flushing power is maintained. I hope you give us another opportunity in the future.
Bad Management is very rude. They should pay everyone a portion of their stay back for the uncomfortableness it was. Two nights in a row we were without power for over six hours. I know the property doesn’t have any control over it, but I have stayed at multiple locations that has a backup generator for that exact reason extremely hot, extremely uncomfortable when I talk to the personnel at the front desk, they said the manager had told him for us to just suck it up That is not right
Bad No power two nights in a row over six hours. Had to go sleep in our truck management. Say we should just suck it up.
Hotel not fully upfront about canceling my 2 rooms My room got canceled before i got there and I was told it was not canceled after verification through texts.
Business response:
Dear Delfina, Please let me apologize about the miscommunication. We do require the credit card on your reservation to hold the 1st night, Room & Tax to guarantee your room. We were unable to get the required approval & tried to reach out to you by phone. Unfortunately we were unable to reach you & the reservations were released. We are using a 3rd party to answer our common guest questions. You were communicating with AI vs the hotel directly. I opened up a ticket with their tech department to revise some preset answers to ... read more
Disappointing
Very Poor
Disappointing Roach in the room. No tissue. Tv too small
Business response:
Thank you for letting us know - was the front desk informed? My apologies, please stay again soon so that we may exceed your expectations.
Frequently asked questions about La Quinta Inn & Suites Dallas Grand Prairie South
How is La Quinta Inn & Suites Dallas Grand Prairie South rated?
La Quinta Inn & Suites Dallas Grand Prairie South has a 4.2 star rating with 4,354 reviews.
When is La Quinta Inn & Suites Dallas Grand Prairie South open?
La Quinta Inn & Suites Dallas Grand Prairie South is closed now. It will open tomorrow at 12:00 p.m.