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La Quinta Inn & Suites Denton - University Drive
- Hospitality
- Denton, TX
About this business
Location details
4465 I-35, Denton, TX, 76207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Would have rather stayed anywhere else. I want my 30 dollars they never gave me back back. Nothing
Business response:
Dear Jellison, We are sorry to hear this. How ever your stay was apparently great as you told the front desk. I guess that was until you were informed of the items we found damaged in the room as we also provided the evidence for. You ruined 2 pillows, 1 fitted sheet, & 1 flat sheet. Ask anyone that buys linens, you came out ahead on this as they cost us about 20-50 dollars apiece to replace. May be try being respectful of others property instead of demanding not to be held accountable for your actions. Best wishes, Johnatha... read more
Bad I got charged for incidentals that did not occur. When I tried to talk with the manager I could never reach him. I was told there were pictures taken and that they would/were emailed to me. I never got any pictures. It was all just a money grab by this hotel. I will never stay in this hotel again when visiting Denton.
Business response:
Dear Matt, I am the GM and I have spoken with you over the phone on 2 separate occasions. We understand your frustration, but as per our policy and the information you were provided at check in. You are responsible for all damages done to property and property items caused by you during your stay. The pictures as well as time stamps were provided to you via the email. Damages included 1 flat sheet, 2 face towels,1 bathmat, 1 bath towel, 1 pillow case, & 1 pillow. Best wishes, J. Williams.
Wouldn’t stay here again. The first room we went to smelled like dog pee really bad - it had carpeted floors. We got a second room and the dog smell was mild, but still there. The humidity level of the room was so high the sheets felt damp. The beds were on metal platforms that made horrific moaning noises with the slightest, and I mean SLIGHTEST move. The breakfast was fine. More than I expected, but not great. I appreciate they allow dogs.
Business response:
Dear Anonymous, Thank you so much for taking the time to leave a review. We are beyond sorry to hear your stay was anything less than great. We would like to make this right by offering a free night or extra points. But unfortunately we do not know who you are. Best Wishes, Johnathan. Williams.
Bad
Fair We stayed only one night but everything was nice. We would stay again.
Business response:
Dear Robert, Thank you so much for your kind words, we look forward to seeing you again soon. Best Wishes
I will never stay at that particular location The room and the hallway had a musty smell. Ask housekeeper for spray for the room Convenience
Business response:
Dear Bridgette, Thank you for taking the time to share with us. We are beyond embarrassed to hear your stay was anything less than fantastic. Unfortunately, due to the weather we have been having here. The humidity has been quite an inconvenience to everyone. I have forwarded all of your concerns to the appropriate team members. We hope to see you again to have another chance to provide you with a fantastic stay. Best wishes, J. Williams.
Execrable. Everything. We were turned away point blank with a very reluctant and sarcastic sounding "sorry." Highly unintelligent and possibly criminal staff had canceled our booking for no good reason. We were devastated after 5 hours' driving. They claimed our credit card was invalid but it wasn't. Booking.com is not to blame.
Business response:
Dear Timothy, We do apologize for any inconvenience caused. But after the 3rd unanswered phone call after your card declined authorization. We reached out to booking on how to proceed. You should have also received a message from booking to update your card information or face cancelation. So as unintelligent as we are. We are still a business and followed the proper procedure for invalid cards like this. There is nothing criminal about following the proper steps also we did not charge you for the cancelation. Sorry for your... read more
Bad
Frequently asked questions about La Quinta Inn & Suites Denton - University Drive
How is La Quinta Inn & Suites Denton - University Drive rated?
La Quinta Inn & Suites Denton - University Drive has a 4 star rating with 3,923 reviews.
When is La Quinta Inn & Suites Denton - University Drive open?
La Quinta Inn & Suites Denton - University Drive is closed now. It will open at 12:00 p.m.