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La Quinta Inn & Suites Denver Airport DIA
- Hospitality
- Denver, CO
About this business
Location details
6801 Tower Rd, Denver, CO, 80249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Speechless Staff did their best but clearly undertrained or just didn't care keys didn't work at check in.... hallway reeked like mildew..ice maker out of order water never got hot..inside door handle fell off when we were finally able to leave..all outside doors from parking lot didn't work..we learned about your lack of security and cameras when our truck was broken into and broken and all our stuff was stolen..and no manager on duty until 9 am..to even report to..managed to actually get a police report done before we coul... read more
Business response:
We sincerely apologize for the challenges you faced during your stay. This is certainly not the experience we want for our guests. Your concerns, from maintenance issues to security, are being taken very seriously, and we will be addressing them with our team immediately. We deeply regret the incident involving your vehicle and understand how frustrating this must have been. Please know that we are working to improve our processes and guest experience. If you would like to discuss this further, please don’t hesitate to reach... read more
You get what you pay for Ridiculous water temperature & flow!! We had to go to another room to shower because we had no hot water & very little water flow in our sink! Even the other room didn’t have much hot water! Significant issue Convenient to the airport & pretty nice for the price
Business response:
Thank you for your feedback. We’re glad to hear our location was convenient for you. However, we sincerely apologize for the water issues you experienced during your stay. This is certainly not up to our standards, and we will address this with our maintenance team immediately to ensure it’s resolved. We appreciate you bringing this to our attention and hope to provide you with a much more comfortable stay in the future.
Hotel cerca del aeropuerto pero con serios olores de cañería En todo el hotel huele a cañería, tienen un serio problema con ese olor y no se lo pudieron quitar durante nuestra estancia, fue muy desagradable oler eso todo el tiempo El hotel está muy cerca del aeropuerto y con el servicio de shuttle es perfecto para ir sin prisas
Business response:
Thank you for sharing your feedback. We’re glad to hear that our location and shuttle service were convenient for you. However, we deeply apologize for the plumbing odor you experienced during your stay. This is certainly not the experience we want for our guests, and we are actively working on addressing the issue to ensure a more pleasant environment. We appreciate you bringing this to our attention and hope to have the opportunity to provide a more comfortable stay for you in the future.
Fair
I would not stay again. The whole hotel smelled of rotten eggs/sewer at night and it was almost unavoidable no matter where you went. And sprays didn’t help. My door looked as though someone attempted to kick it open at one point. It was decorated nicely.
Business response:
Thank you for your feedback. We’re glad to hear you liked the hotel’s décor. However, we sincerely apologize for the unpleasant odor you experienced and the condition of your door. This is certainly not the standard we strive to maintain. We are addressing these issues with our team to ensure a more comfortable experience in the future. We truly appreciate you bringing this to our attention and hope to provide you with a better stay next time.
I WOULD NOT STAY HERE AGAIN WHEN I GOT THERE THE FRONT DESK SAID NO PETS BUT I HAD CALLED SPECIFICALLY AND ASKED AND THEY TOLD ME PETS WERE FINE NO DEPOSIT. I EXPLAINED I HAD TALKED TO SOMEONE AND SHE CHARGED ME 25 DOLLARS WHICH WAS NOT BAD. THE ROOM UM THE SHEETS HAD HOLES IN THEM IT LOOKED OLD, THE BED SHEETS HAD STAINS, IT WAS VERY LOUD. IT WAS A DISAPPOINTMENT OVERALL THE LOCATION WAS BY OTHER RESTAURANTS, THE DEPOSIT FOR A PET WAS ONLY 25 DOLLARS
Business response:
Thank you for your feedback. We’re glad you appreciated our location and the affordable pet deposit. However, we sincerely apologize for the confusion regarding the pet policy and the condition of your room. This is certainly not the experience we want to provide. We will address the issues with our team regarding the sheets and noise to ensure a more comfortable stay for future guests. We appreciate your understanding and hope you’ll consider staying with us again for a better experience.
no breakfast after 8 AM, totally unprofessional management NO BREAKFAST AFTER 8:00 AM, no WiFi security/password, so phone and tablet refused to connect, no room number on door (had to guess), desk staff pretended to call the police when I threw an empty paper coffee cup on the floor. My wife says the shower was not hot and the flow was too low, and the pillow smelled bad. We could sleep.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. The lack of breakfast after 8 AM, the WiFi connectivity concerns, and other inconveniences are not the experience we aim to provide. We will address these matters with our team, especially the cleanliness and maintenance issues you mentioned. We also kindly ask that guests refrain from throwing items, such as coffee cups, at the front desk, as it disrupts the environment for both our staff and fellow guests. Your comm... read more
Poor Bed was so dated, springs popping, sunk to center of bed. Noise from upstairs room and hall Light came from all over room. No way to darken
Business response:
Thank you for your feedback. We’re sorry to hear about the discomfort you experienced with the bed, noise, and lighting. This is certainly not the experience we want to provide. We will address these concerns with our maintenance and housekeeping teams to ensure improvements are made. Your comfort is important to us, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to offer you a more enjoyable stay in the future.
Fair
Frequently asked questions about La Quinta Inn & Suites Denver Airport DIA
How is La Quinta Inn & Suites Denver Airport DIA rated?
La Quinta Inn & Suites Denver Airport DIA has a 3.8 star rating with 14,120 reviews.
When is La Quinta Inn & Suites Denver Airport DIA open?
La Quinta Inn & Suites Denver Airport DIA is closed now. It will open tomorrow at 12:00 p.m.