La Quinta Inn & Suites Houston Channelview

Business response:

Dear Kayla, Thank you for taking the time to rate us and share your experience. We’re pleased to hear you valued the privacy during your stay—our goal is always to provide a calm and comfortable environment. We note your overall rating of 7 out of 10, and we understand that while parts of your stay were good, others fell short. That insight is incredibly helpful—based on your feedback, we’ve reviewed your specific concerns with our team and are implementing improvements to ensure a more consistent and seamless experience for... read more

Business response:

Dear Nadia, Thank you for your feedback. We're glad to hear you enjoyed the private balcony—it's one of our favorite features too! We’re very sorry to hear about the disturbances during your stay. Please know that guest comfort and safety are our top priorities, and we take issues like this seriously. We will be addressing this matter with our team to ensure a more peaceful experience for all guests in the future. We hope you'll consider staying with us again so we can provide you with a more restful visit. 

Business response:

Dear Guest, Thank you so much for your kind review! We're thrilled to hear that everything was clean and that your children enjoyed the indoor pool it's always a hit with families. We hope to welcome you back again soon for another great stay! Best Regards, Elizabeth Gutierrez Front Office Manager