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La Quinta Inn & Suites Houston Katy East
- Hospitality
- Katy, TX
About this business
Location details
22455 Katy Fwy, Katy, TX, 77450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Ok We found a cockroach in the room the first day. The lights in the elevater didn't work. There was a sewer smell by the stairs one night. The laundry room was dirty The staff was nice
Business response:
I apologize for the issues you encountered during your stay. Your feedback is important, and we'll address these concerns promptly to ensure a more pleasant experience for our guests in the future. Thank you for bringing these matters to our attention.
Poor The food Very Bad only boil eggs. Besides the basics
Business response:
we are very sorry that you dint like the breakfast options we have. we appreciate your feedback, your feedback helps us improve.
You get what you pay for The elevator was broken so I had to drag all my bags up and down stairs. The smell was awful and the floor was dirty. The price
Business response:
I apologize for the experience. We take your comments seriously and will address these issues promptly to ensure a better stay for our guests in the future. Thank you for bringing these matters to our attention.
Fair There were way too many lady bugs that were annoying when the lights were on. The location at the I-10 TX-99 intersection is convenient.
Business response:
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused by the ladybugs. We're actively working on addressing this issue and implementing measures to reduce the impact on our customers. Your feedback is valuable in helping us improve We appreciate your understanding and patience."
Disappointed The cleaning products were too strong. Need to consider for people with sinus problems. Pillows were hard. Couldn't sleep well. The location
Business response:
"Thank you for sharing your experience with us, and we apologize for any discomfort you faced during your stay. We're actively reviewing our cleaning product choices to ensure they are suitable for everyone, including those with sensitivities. As for the pillows, we'll look into providing softer options for a more comfortable sleep experience, your insights are crucial in helping us improve, and we appreciate your patience."
Bad
Do better Worst hotel " continental " breakfast I've ever had in the 2000+ hotels I've stayed in. Why can't we take food to our rooms? I have a 1 and 2 year old that are asleep at the time breakfast goes on and will not be able to get up because of their sleep schedule. I was not allowed to take food upstairs to them for when they woke up. Which there only was cold egg and waffles. Do better. Won't be staying here or reccemonding ever. Ladies in the front were extremely nice and welcoming. Room was clean and comfortable.
Business response:
"Thank you for your kind words about our front desk team and your positive comments on the cleanliness and comfort of the room. We're delighted to hear that our staff made you feel welcome. However, we sincerely apologize for the disappointment you experienced with our continental breakfast service. We understand the importance of flexibility, especially for guests with young children. Your feedback about not being able to take food upstairs is noted, and we will review our policies to better accommodate guests in situations... read more
Could have been a lot better in more ways then one After being harassed from music, to smoking, to then all of sudden them wanting to clean my room after asking to have it cleaned. First It was said they like to clean, every 5 days, till every 3 days, till they were short staffed. When I asked about the cleaning the first 6 days of stay they said they would but then now they were short staffed. Needs better management and front desk worker for the mornings Breakfast…
Business response:
"Thank you for taking the time to share your feedback, and we sincerely apologize for the challenges you experienced during your stay. It's disheartening to hear about the issues you faced with music, smoking, and the inconsistency in room cleaning services. We are committed to providing a comfortable and enjoyable experience for our guests, and we regret that we fell short in meeting your expectations. Your concerns about management and front desk service in the mornings have been noted, and we will address these matters in... read more
Fair Room wasn't ready TV didn't work
Frequently asked questions about La Quinta Inn & Suites Houston Katy East
How is La Quinta Inn & Suites Houston Katy East rated?
La Quinta Inn & Suites Houston Katy East has a 3.9 star rating with 3,511 reviews.
When is La Quinta Inn & Suites Houston Katy East open?
La Quinta Inn & Suites Houston Katy East is closed now. It will open at 12:00 p.m.