La Quinta Inn & Suites Houston Kingwood Medical

Business response:

Thank you for taking the time to leave your review. We noticed that we did not receive a 10/10 rating from you, and we’re always looking to improve. If you’re open to sharing, we’d really appreciate hearing what we could have done better or what may have affected your experience. Your feedback helps us grow and provide a better stay/visit for all our guests. We hope to have the opportunity to welcome you back again and deliver an even better experience next time. 

Business response:

Thank you for taking the time to leave your review. We noticed that we did not receive a 10/10 rating from you, and we’re always looking to improve. If you’re open to sharing, we’d really appreciate hearing what we could have done better or what may have affected your experience. Your feedback helps us grow and provide a better stay/visit for all our guests. We hope to have the opportunity to welcome you back again and deliver an even better experience next time. 

Business response:

Thank you for taking the time to share your feedback and for your 8/10 rating. We’re glad to hear you had an overall great experience and that our staff made a positive impression with their friendliness and helpfulness. We’re sorry to hear about the noise disturbance from the room above and that the room temperature and bedding did not fully meet your comfort expectations. For future stays, please know that our team is always happy to assist with additional blankets upon request to help ensure a more comfortable night’s res... read more

Business response:

Thank you so much for the perfect 10/10 rating! We’re truly grateful for your support and thrilled to know you had such a great experience with us. It means a lot to our team to receive feedback like this. We look forward to welcoming you back again soon! 

Business response:

Thank you so much for the perfect 10/10 rating! We’re thrilled to hear you had such a great experience. Your support means a lot to us, and we can’t wait to welcome you back again soon! 

Business response:

Thank you for your kind review! We’re so happy to hear the indoor pool was a hit with your grandkids and that you enjoyed our breakfast. It’s wonderful to know you found our property to be a nice place to stay. We truly appreciate you choosing us and hope to welcome you and your family back again soon! 

Business response:

Thank you for your wonderful review! We’re so glad to hear you found our hotel very clean and a safe place to stay, and that you felt comfortable during your visit. Guest safety and satisfaction are very important to us, so your feedback means a lot to our team. We truly appreciate you choosing to stay with us and look forward to welcoming you back again soon! 

Business response:

Thank you for your kind review! We’re so glad to hear you found your room clean and enjoyed our well-kept hotel and pool area. We truly appreciate you choosing to stay with us and hope to welcome you back again soon! 

Business response:

Thank you for your feedback. We’re glad you found the hotel nice, but we sincerely apologize for the issue you experienced in the shower. Cleanliness is extremely important to us, and this is not the standard we strive to maintain. Your comments will be shared with our housekeeping team to ensure greater attention to detail moving forward. We appreciate you bringing this to our attention and hope to provide you with a flawless stay next time.