La Quinta Inn & Suites Houston Kingwood Medical

Business response:

Thank you for taking the time to share your feedback. We’re glad to hear you found our staff welcoming and our location convenient. We apologize that the air conditioning did not perform as expected and that the layout and lighting did not meet your preferences. Your comments are important to us, and we’re actively reviewing these areas to improve the overall guest experience. We appreciate your honesty and hope to have the opportunity to welcome you back for a more comfortable stay in the future. 

Business response:

Thank you for your feedback. We appreciate you sharing your thoughts about the pool and hot tub hours. Our pool closes at 10:00 PM to ensure a comfortable and restful experience for all guests, as there are guest rooms located in close proximity to the pool area. Extending the hours could create noise concerns that may impact those staying nearby. We truly value your input and will continue to review guest feedback as we balance amenities with overall guest comfort. We hope you otherwise enjoyed your stay and would be happy ... read more

Business response:

Thank you for your review! We’re happy to hear that your check-in was quick and easy and that you found the bed comfortable. We appreciate you choosing to stay with us and hope to welcome you back again soon! 

Business response:

Thank you for the 10/10 review! We truly appreciate your feedback and are so glad you enjoyed your stay. It was a pleasure having you as our guest, and we hope to welcome you back again soon! 

Business response:

Thank you for your honest feedback. We’re glad to hear your room was clean, the jacuzzi tub worked well, and that our staff was friendly. We do apologize for the discomfort you experienced with the AC unit and the bed, and we appreciate you bringing this to our attention so we can address those concerns. Your input helps us improve, and we hope to have the opportunity to provide you with a more comfortable stay in the future. 

Business response:

Thank you for taking the time to share your feedback. We’re glad to hear you liked the remodeled bathroom, but I sincerely apologize for the issue you encountered in the bathroom. That is certainly not the experience we want for our guests. We take cleanliness and pest control very seriously, and your comments have been shared with our housekeeping and pest control teams so this can be addressed immediately. Please know that this is not typical of our standards. We appreciate you bringing this to our attention and hope you’l... read more

Business response:

Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that you had the best Christmas time spent with family and that our team was friendly, professional, and accommodating during your stay. It’s great to know the indoor pool was a big hit with the grandkids—that’s always a favorite! We’re honored to be considered part of a potential new Christmas tradition when you visit family in Texas. 🎄 Merry Christmas and Happy New Year to you and your family! If we don’t get the chance to see you agai... read more

Business response:

Thank you for taking the time to share your feedback! We’re delighted to hear that our front desk staff was very helpful and that you found your room clean and comfortable. We’re also glad our convenient location made your travels to both Kingwood and the airport easy. We truly appreciate you choosing to stay with us and hope to welcome you back again soon! 

Business response:

Thank you for taking the time to share your feedback. We’re sorry to hear that the breakfast did not meet your expectations, particularly the eggs. Your comments have been shared with our breakfast team so we can address the quality and make improvements. We truly appreciate your input, as it helps us provide a better experience for our guests, and we hope to have the opportunity to welcome you back for a more enjoyable stay.