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La Quinta Inn & Suites Houston Stafford Sugarland
- Hospitality
- Stafford, TX
About this business
Location details
12727 Southwest Fwy, Stafford, TX, 77477, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Really bad experience Smeels extremely bad No hot water Breakfast is literally very bad Staff is rude, they take the breakfast away even if someone is taking from the counter table. That was shocking. Honestly, nothing
Business response:
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Houston Stafford Sugarland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Terrible This is the worse La Quinta hotel I have ever stayed and I have been to a couple . From the entrance the whole hotels smells of cigarettes or some bad illegal non consumables or what ever it was , the room was choking with damp smell , had to open the door to the room for ventilation , carpets on the corridors are dirty and smelling , my dad stayed and checked out a day early and they refused to refund because it was pre booked , the staff were as rude as anything , I asked to speak to the manager and I was told the... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We’re truly sorry to hear about your disappointing experience. While we’re glad you chose to stay with us, we sincerely apologize for the unpleasant odor, cleanliness concerns, and the service issues you encountered. Your comments have been shared with our management team to ensure immediate improvement. Sincerely, Hotel Manager
Price is right but had to keep my head on a swivel with folks in and around the parking lot Shady elements and people around the property and distinctive “smell” all around the place Price and location to my destination
Business response:
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Almost had it right.. Went through 3 rooms before we found one we were comfortable in. Still wasn't fully clean, hair in the tub and behind toilet seat. Also there was a dead roach on the side of the bed by the wall. The location was in a good spot, but rachet found its way there.
Business response:
Your feedback is very important to us, and I am saddened to hear that you experienced several issues with your room. Please be rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences.
Needs some serious work It was dirty. Only reason we did stay was because we had paid for it and didn't want to waste time complaining. We had a long drive and we needed to drive more the next day, the hotel was just for sleep. But it was filthy. Needs a good cleaning and the beds need new sheets. Sheets were stained. We had to remove the stained comforter.... we brought our own blankets. Thankfully the bed sheets looked fine. The location.
Bad
Fair
Good location I stayed there for a wedding my room didn’t have an iron nor blow dryer. The whole second floor stunk (smoking) the pool was green!🤢 people across my room screamed , sang, and yelled from 11:30 pm - 6:30am and apparently there’s no policy against that. 🤷 so yeah, never again. The availability of my room before the actual check in time
Business response:
Your feedback is very important to us, and I am saddened to hear that you experienced several issues with the second floor. Please be rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences.
Disappointing
Frequently asked questions about La Quinta Inn & Suites Houston Stafford Sugarland
How is La Quinta Inn & Suites Houston Stafford Sugarland rated?
La Quinta Inn & Suites Houston Stafford Sugarland has a 3.3 star rating with 3,347 reviews.
When is La Quinta Inn & Suites Houston Stafford Sugarland open?
La Quinta Inn & Suites Houston Stafford Sugarland is closed now. It will open tomorrow at 12:00 p.m.