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La Quinta Inn & Suites Houston Stafford Sugarland
- Hospitality
- Stafford, TX
About this business
Location details
12727 Southwest Fwy, Stafford, TX, 77477, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair Had the oddest smell, and the AC unit in the room was VERY loud, which was hard to sleep after a 9 hour drive. The room smelled musky. Front desk help was very kind.
Horrible They was not clean the beds was old they had no towels when we asked for more and it was loud and to much going on .. the air kept going down at night. The hall way was not good and it was not a good stay slept bad they beds was horrible and moving when u turn The out side and the smell love that
IT was okay for a short one night stay! Chair was broken and dirty, no hair dryer, not enough pillows and side door entrance to outside was not locked. Anyone could walk in at anytime! Cold A/C, comfortable bed, nice shower
Only stay here as a last resort. The rooms were not ready and did not have towels, even though they said they were going to bring them us towels. We still had to go back in the evening to go pick them up. The water sprinklers look damaged for a fire. The moisture control in the room is absolutely terrible. It's as though you're sleeping in sweat.All night. The a c does not work properly or cool properly. There is water damage on the ceiling and around the AC. That they tried to cover up with patchwork. There were also german... read more
Highly disappointing! Dirty. Obviously poorly cleaned between visits. You could see the marks of mess all over the head board that needed to be cleaned and wiped down. Made me wonder if the sheets were even truly clean. Dried streaks on the outside of the toilet. The shower and brown spots around the drain and on the corner. I’ve also never stayed at a hotel whose hot water ran out on the first shower in less that’s five minutes. And the lack of towels was just another thing to add to my list of complaints. Liked that it was... read more
Business response:
Dear Guest, Thank you for sharing your experience. While we’re glad you appreciated the convenient location, we sincerely regret the cleanliness and maintenance issues you encountered. This is not the level of service we aim to provide. Your comments are being addressed with our housekeeping and operations teams immediately. Sincerely, Hotel Manager
Fair I didn’t have a iron or iron board on my room. My husband asked ok the front desk and they say “we are sold out, if you don’t have one in your room we can’t help you”. Also, all the towels have black long hair. And they give me the wrong room because “we are sold out”… Location
Business response:
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Houston Stafford Sugarland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Poor El desayuno y el cuarto la cama estaba sucia La ubicación
Business response:
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
It was okay. Nothing special. Seeing as though it was a non smoking property, I could smell weed all down the hallway as i was going to my room The staff members that I encountered were very nice. The hotel was fairly quiet.
Business response:
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Poor Awful smell , dirty rooms . Stained folded towels , dingy rooms
Business response:
Your feedback is very important to us, and I am saddened to hear that you experienced several issues with your room. Please be rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.
Frequently asked questions about La Quinta Inn & Suites Houston Stafford Sugarland
How is La Quinta Inn & Suites Houston Stafford Sugarland rated?
La Quinta Inn & Suites Houston Stafford Sugarland has a 3.3 star rating with 3,346 reviews.
When is La Quinta Inn & Suites Houston Stafford Sugarland open?
La Quinta Inn & Suites Houston Stafford Sugarland is closed now. It will open tomorrow at 12:00 p.m.