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La Quinta Inn & Suites Houston Stafford Sugarland
- Hospitality
- Stafford, TX
About this business
Location details
12727 Southwest Fwy, Stafford, TX, 77477, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor
The employee at the front desk exhibited a lack of professionalism, mistaking guests for delivery personnel. Upon enteri The employee at the front desk exhibited a lack of professionalism, mistaking guests for delivery personnel. Upon entering the motel, I was mistaken for a delivery driver and was asked to leave without any further inquiry. This behavior is unacceptable and reflects poorly on the training practices of La Quinta. Nothing
Business response:
Your feedback is very important to us, and I am saddened to hear that you experienced n lack of professionalism from a member of Front Desk staff. Please be rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.
Bad THE FLOOR IS MOISTURE AND WET THE ENTIRE TIME..THE STAFF TELL YOU KEEP THE A.C. ON HIGH BUT THAT DOSENT MAKE A DIFFERENCE. IT SMELLS OLD IN THE ROOMS. THE STAFF IS ALL LATINO AND THEY HAVE POOR COMMUNICATION. The location was great
Business response:
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Houston Stafford Sugarland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Conveniently located Nothing I can think of... Ornella was amazing and so very helpful
Business response:
Thank you for taking the time to share your experience. It is always a pleasure to receive positive feedback.
I enjoyed my room! The pool was dirty and my TV control was not working properly. How easy the check in was.
Business response:
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Horrible Upon check in the room was dirty . They end up giving us another room and there was no hot water . Went to tell the guy at the front desk and all he said was oh shit and that’s was it . Didn’t offer us another room or anything Nothing
Business response:
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Would not stay here again. It was very dirty, and it smelled! No towels were left for us to use, I had to go ask for some in the front desk. Lady at front desk was very polite and helped me when I needed towels and shampoo.
Business response:
Your feedback is very important to us, and I am saddened to hear that you did not have clean towels upon your arrival. Please be rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.
Not high quality but okay found some bugs in the room or lobby Clean
Business response:
Dear Guest, Thank you for your feedback. We're glad you found the property clean overall. However, we apologize for the presence of bugs in the room or lobby. This is being addressed with our pest control team to ensure a more comfortable stay for future guests. Sincerely, Hotel Manager
Bad THE ENTIRE STAY WAS HORRIBLE !!! Me and my husband always come to Houston and visit family. This is the hotel we always stay at.The first night was horrible..Our floor stayed moist.I had turned the air up and I literally had to throw towels down the next morning after I got up out my bed and used the restroom and was just sliding on the floor it was so wet ..I went downstairs and told thw front desk respecrionist and he told me that he can't put me in another room because they were full and that he would send the mantien... read more
Business response:
Dear Guest, Thank you for sharing your experience. We are truly sorry your stay did not meet expectations. Your feedback about the room condition and cleanliness is important and will help us make improvements. We appreciate your past visits and hope to provide a better experience in the future. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Houston Stafford Sugarland
How is La Quinta Inn & Suites Houston Stafford Sugarland rated?
La Quinta Inn & Suites Houston Stafford Sugarland has a 3.3 star rating with 3,347 reviews.
When is La Quinta Inn & Suites Houston Stafford Sugarland open?
La Quinta Inn & Suites Houston Stafford Sugarland is closed now. It will open tomorrow at 12:00 p.m.