La Quinta Inn & Suites Marble Falls

Business response:

Thank you for your feedback. We appreciate that you took the time to let us know about your stay at the La Quinta Hotel in Marble Falls. We are sorry that your stay was not totally enjoyable due to the cleaning staff. We would greatly appreciate any insight that you can provide that would help us improve our operation. We hope to see you again during your next visit to the Texas Hill Country. 

Business response:

Thank you for sharing your five-star experience. I am thrilled that you had such an exceptional stay with us. Stories like yours reinforce the high emphasis we place on customer service and providing great value. We are glad that you enjoyed your time with us; we too hated to see you leave! We look forward to the opportunity of serving you again during your next visit to the area. 

Business response:

What a great review! Thank you very much for sharing your experience! I am glad to hear that from start to finish, your stay was everything you expected and that our services and amenities were top notch. Our 3 pm check-in time is the industry standard for almost every hotel in the USA; this gives the housekeepers enough time to clean the rooms for new arrivals. I speak for the whole team at La Quinta Inn in showing our appreciation for you as our guest, we can't wait to see you again! 

Business response:

What a great review! Thank you very much for sharing your experience! I am glad to hear that from start to finish, your stay was everything you expected and that our services and amenities were top notch. We apologize for the sparse breakfast and hope to serve our regular fare as soon as we are permitted by La Quinta. I speak for the whole team at La Quinta Inn in showing our appreciation for you as our guest, we can't wait to see you again! 

Business response:

Thank you for taking the time to share your experience of the La Quinta Inn in Marble Falls. I speak for the entire hotel team in saying that I am delighted to know that you had a wonderful experience at our lakeside hotel. We plan to replace the couches as well as all the furniture in the near future. We look forward to the opportunity of serving you again soon. 

Business response:

Thank you for sharing your five-star experience. I am thrilled that you had such an exceptional stay with us. Stories like yours reinforce the high emphasis we place on customer service and providing great value. We are glad that you enjoyed your time with us and look forward to the opportunity of serving you again during your next visit to the area.