La Quinta Inn & Suites Secaucus Meadowlands

Business response:

Thank you for highlighting our convenient location and the variety of our breakfast offerings. We sincerely apologize for the inconvenience you experienced with the room cleaning service, especially after your request. This is certainly not the level of service we strive for, and we will be addressing this issue with our housekeeping team to prevent future occurrences. We hope to have the opportunity to welcome you back and provide a more seamless experience next time. 

Business response:

Thank you for your kind words about the comfort of our beds; we’re delighted to hear you enjoyed a restful stay. However, we apologize for the condition of the bathroom, especially the tub and mirror. Your comments are noted, and we’re working to address these issues as part of our ongoing improvements to the property. We appreciate your feedback and hope to welcome you back soon. 

Business response:

Thank you for your lovely feedback! We’re pleased to hear that you enjoyed our rich and varied breakfasts and found our staff to be friendly and welcoming. We also appreciate your input regarding the room location and will take it into account to ensure a more pleasant experience for future stays. We hope to have the opportunity to welcome you back again soon. 

Business response:

Thank you for your kind review! We're thrilled to hear you enjoyed the amazing room and great view, as well as the overall comfort during your stay. We're also glad to know you would stay with us again! Your feedback regarding breakfast is much appreciated, and we’ll certainly look into ways to enhance it for future guests. We look forward to welcoming you back soon! 

Business response:

Thank you for sharing your feedback. We're glad that our location and price were positives during your stay. However, we sincerely apologize for the issues you experienced, including the broken items, cleanliness concerns, and the lack of room service. Your comments highlight areas where we can improve, and we are committed to addressing these maintenance and housekeeping concerns to ensure a more pleasant stay for all our guests in the future. We appreciate your feedback and hope you will consider giving us another chance. 

Business response:

Thank you for taking the time to share your experience with us. We’re happy to know that you chose to stay with us and appreciate your feedback regarding the facilities and room. We acknowledge that some aspects of our hotel, particularly the facilities and room updates, require attention, and please know we are actively working on renovations to provide a more comfortable experience for our guests. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future once these improvem... read more

Business response:

Thank you for choosing our hotel and for sharing your feedback. We're glad to hear that you found our pricing competitive compared to New York. We understand that some of our facilities are in need of updating, and we are actively working on improvements to enhance our guests' experience. We appreciate your comments and hope to welcome you back in the future as we continue to make upgrades to our property.