La Quinta Inn & Suites Secaucus Meadowlands

Business response:

Thank you for choosing our hotel and for sharing your feedback. We're glad to hear that you found our pricing competitive compared to New York. We understand that some of our facilities are in need of updating, and we are actively working on improvements to enhance our guests' experience. We appreciate your comments and hope to welcome you back in the future as we continue to make upgrades to our property. 

Business response:

Thank you for your feedback and for mentioning our convenient location. We apologize for the inconvenience caused by the gym being unavailable during your stay. We understand how important access to amenities like the gym is for our guests, and we are working to ensure that it is fully operational soon. We appreciate your understanding and hope to provide you with a more complete experience on your next visit. Sincerely, 

Business response:

Thank you for taking the time to share your experience. We're pleased that you found the location convenient with the bus line providing easy access to Manhattan and appreciated the free parking and spacious room. We’re sorry to hear that the sofa bed did not meet your expectations, and we’ll take your suggestion into account as we continue to assess areas for improvement. We also appreciate your feedback regarding the breakfast and the dining area, and we will work on improving both the atmosphere and the variety of options... read more

Business response:

Thank you for sharing your experience with us. We’re delighted that you enjoyed the breakfast, customer service, comfort, and the convenience of the bus stop right at our door. We apologize for any inconvenience regarding the need to request toilet amenities. We’ll make sure to review our procedures to ensure such items are more readily available for our guests in the future. We appreciate your feedback and look forward to welcoming you back for an even better stay! Sincerely, 

Business response:

Thank you for your feedback. While we're glad to hear that you found the pricing satisfactory, we sincerely apologize for the condition of the sofa and mattress in your room. This is certainly not the standard we aim to maintain, and we will address this issue with our housekeeping and maintenance teams immediately. Your feedback is valuable, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, 

Business response:

Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your clean, spacious room and found our staff to be very friendly. It's also great to know that the location and convenient bus access added to your overall experience. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future! Warm regards,