La Quinta Inn & Suites Sunrise Sawgrass Mills

Business response:

Dear Claudia, Thank you for your feedback. We're glad you found our location convenient and appreciate you taking the time to share your thoughts. We understand your comments about the age of the property. While our hotel has been around for some time, please know that ongoing updates and improvements are in progress to enhance the overall guest experience. We hope to have the opportunity to welcome you back and show you the positive changes underway. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We're glad to hear your stay was overall satisfactory, though we understand your comments about the simplicity of the breakfast. We’re continually working to improve the guest experience, including enhancing our breakfast offerings, and your input is helpful in guiding those efforts. We appreciate you choosing to stay with us and hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Ted, Thank you for taking the time to share your feedback. We're so glad to hear that you enjoyed the peaceful atmosphere and had a great time at the pool—it’s wonderful to know those aspects of your stay stood out. We also truly appreciate your honest comments regarding housekeeping. While our efforts to reduce environmental impact have led to adjustments in our daily service model, we understand that basic needs like fresh towels, toiletries, and trash removal are still essential to guest comfort. We sincerely apologi... read more

Business response:

Dear Edison, Thank you for taking the time to share your experience. We sincerely apologize for the condition of your room and the overall state of the facilities. Cleanliness and upkeep are essential to guest comfort, and we regret that we did not meet expectations during your stay. Please know that your concerns have been shared with our housekeeping and maintenance teams, and we are taking steps to ensure these issues are addressed. We are also in the process of making updates to the property as part of our ongoing improv... read more

Business response:

Dear Carlos, Thank you for your kind feedback! We're so glad to hear that our location was perfect for your shopping needs and that everything met your expectations during your stay. Here at La Quinta Sawgrass Mills, we goal to meet and exceed your expectations, and continuously strive to provide you with the most exceptional service. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Hotel Management 

Business response:

Dear Mario, Thank you for your feedback. We’re glad to hear you appreciated our convenient location, but we’re very sorry that the cleanliness of your room did not meet expectations. Please know that your comments have been shared with our housekeeping team for immediate review and action. Maintaining a clean and comfortable environment is a top priority, and your input helps us improve. We hope to have the opportunity to welcome you back and provide a much better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Celine, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the elevator issues and the lack of variety in our breakfast offerings during your stay. We understand how important these amenities are to our guests, and we regret that we fell short in those areas. Please know that we are actively working to improve both the reliability of our facilities and the overall breakfast experience. Guest feedback like yours is invaluable in helping us prioritize these improvements. We appreci... read more