La Quinta Inn & Suites Sunrise Sawgrass Mills

Business response:

Dear Gabriela, Thank you for choosing our hotel for your shopping trip and for sharing your feedback. We're pleased to know that you found your stay comfortable and enjoyed the convenience of our location. We appreciate your suggestions regarding breakfast and the condition of our furniture and carpets. Your input helps us identify areas for improvement, and we are committed to enhancing these aspects to provide an even better experience for our guests. We hope to welcome you back in the future and exceed your expectations d... read more

Business response:

Dear Luis, Thank you for sharing your feedback about your recent stay. We are genuinely sorry to hear that the cleanliness of our facilities did not meet your expectations. Maintaining a clean and welcoming environment is a top priority for us, and we apologize for falling short in this regard. We value your input and will address this matter promptly with our housekeeping team to ensure improvements are made. Your comfort and satisfaction are very important to us, and we hope to have the opportunity to provide you with a be... read more

Business response:

Dear Emin, Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We are sorry that your experience did not meet your expectations but we are equally thankful for giving us helpful feedback. Your feedback is important to us. Rest assured that improvements are underway to enhance the overall experience of our valued guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience. Sincerely, Hotel Manager 

Business response:

Dear Metehan, Thank you for your detailed and thoughtful review. We’re pleased to hear that you found the hotel's location convenient for shopping at Sawgrass and appreciated the ease of access and practicality we offer. Providing a straightforward and budget-friendly experience is an important part of what we aim to deliver. We regret that our maintenance and cleanliness did not meet your expectations. Your comments about the carpets and overall upkeep are duly noted, and we will address these concerns with our housekeeping... read more

Business response:

Dear Jacky, Thank you for your honest feedback. We apologize for the issues you faced during your stay, especially regarding the cleanliness and upkeep of the property. Finding pests is completely unacceptable, and we're grateful you brought this to our attention so we can address it with our maintenance and housekeeping teams as a priority. We understand that updates and remodeling are needed, and your experience highlights areas we must improve to meet our guests' expectations. Thank you for giving us the opportunity to ma... read more