La Quinta Inn & Suites Sunrise Sawgrass Mills

Business response:

Dear Bernanrdo, Thank you for your kind words and for choosing to stay with us again! We’re thrilled to hear that our location, friendly staff, and value for money made your visit enjoyable. It’s always a pleasure to welcome returning guests like you. We appreciate your constructive feedback about the rooms and will keep it in mind as we continue working to improve our guest experience. Knowing that you plan to stay with us a third time truly means the world to us! We look forward to welcoming you back soon. If there’s anyth... read more

Business response:

Dear Andres, Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your appreciation with our hotel staff especially to Gladys. We take great pride in our team and we will make sure to pass along your kind words. Here at La Quinta Sawgrass Mills, we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon. With appreciation, Hotel Manage... read more

Business response:

Dear Raverta, Thank you for your kind words about our staff! We’re delighted to hear they made a positive impression during your stay. We appreciate your feedback about the breakfast options and understand the importance of having healthy choices. Your suggestion for more fruit and nutritious items has been noted, and we’ll review how we can enhance our offerings to better meet our guests’ needs. We hope to welcome you back soon and provide an improved breakfast experience! Sincerely, Hotel Manager 

Business response:

Dear Luis Miguel, We thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. Your comfort is of the utmost importance to us, and we regret that we fell short of your expectations. This is not reflective of the high standards we aim to uphold. Rest assured, improvements are underway to enhance the overall experience for our loyal guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience. Sinc... read more

Business response:

Dear Sidney, Thank you for sharing your feedback! We’re glad to hear you enjoyed our breakfast, location, and pricing. Your positive experience means a lot to us. We also appreciate your input regarding the interior of the common areas. Our team is currently evaluating updates, and your comments will certainly help us prioritize improvements to enhance the guest experience. We hope to welcome you back soon and provide an even better stay! Sincerely, Hotel Manager 

Business response:

Dear Maricarmen, Thank you for your feedback. We’re glad to hear you found our location convenient. However, I’m sorry for the delay in the return of your deposit, and I completely understand your frustration. Typically, deposit refunds are processed within [insert timeframe], but the exact timing may vary depending on your bank. If you don’t see the refund shortly, please don’t hesitate to contact us directly at the hotel, and we’ll be happy to follow up with your bank or provide further assistance. Thank you for your patie... read more

Business response:

Dear Daniel, Thank you for your feedback! We're glad to hear you enjoyed our location, cleanliness, friendly staff, coffee, and the waffle maker—those are definitely guest favorites! However, we are truly sorry that the bed did not meet your expectations. Your comfort is very important to us, and we sincerely regret that the bed caused you discomfort. We’ll be reviewing your comments with our team to assess the condition of our mattresses and make improvements where necessary. We hope you’ll consider giving us another chance... read more

Business response:

Dear Andrea Maria, Thank you for taking the time to share your experience with us! We’re glad to hear you enjoyed our convenient location, comfortable bed, and amenities like coffee service, ample parking, and the nearby IKEA for lunch. We’re also happy that our staff was able to assist you during your stay. We sincerely apologize for the inconvenience caused by the TV being unavailable during your visit. The upgrades we’re making, including solar panel installations and cabling replacement, are part of our effort to provide... read more