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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair Check in took long due to no one being at the front desk. Room didnt seem sanitized very well and also had a roach come out our ice bucket. Housekeeping was knocking on our door before 11 even though we had a do not disturb sign. Bed was comfortable.
Business response:
Ms Joyce, Thank you for the review. We apologize for your experience. I will pass your feedback to our staff and will ensure to correct the issues encountered by you. We hope you will give us another chance to exceed your expectations in future.
our 1st day was the pits. when we came back we asked for a 2nd floor room. not enough carts to bring our 1st day was terrible.we had a room on the 1st floor.rm 121. it was filthy. had,nt been clean and blonde hair stuck on the walls,bathroom was dirty.we cleaned it ourselves. at@10 pm,people next door were loud,walls are thinthey could,nt let us sleep.i know you were short of help,but i think the cleaning staff need to be retrained. breakfast was great. could,ve used more bacon instead of suacages
Business response:
Mr Arthur, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies. I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you next time your travel plans require lodging.
Bad
Bad That the room that I was assigned was open and dirty, the hall ways was dirt trash bags all over the place linens room was messy
Business response:
Ms Olga, Thank you for sharing your feedback. We're sorry for the issues you encountered regarding dirt. Cleanliness is vital to every guest, so it saddens us to hear we missed the mark for you. The moment we read our guest's review we pass on the note to the concerned department and starts working on it. Though we follow several procedures for cleanliness we will put an extra effort and inspect each area thoroughly. Hope to get another chance to make it up to you.
I will not be staying with La Quinta anymore. This place and a bad roach problem. I liked the price.
Business response:
Mr Greyson, Thank you for the review. We apologise for the inconvenience faced by you. We have shared this issue with our housekeeping team. They will come up with a solution and resolve it as soon as possible. Assuring you the best of services on your next stay.
Probably won’t be back The yelling and cursing in the hall. And the smell of drugs in the hall. N/a
Business response:
Hi Eric, Thank you for choosing us for your recent stay. I want to apologize for the inconvenience faced by you. We will pass your feedback to our staff and will ensure to correct all the issues encountered by you. We hope you will give us another chance to exceed your expectations in future.
Disappointing Housekeeping failed to clean room, make beds, take dirty towels and leave clean ones 3 out of the 5 days I stayed, even after talking to the housekeepers upon leaving the room. They were standing right by the door each time I left. Desk personnel tried to correct the failure, but their efforts were unsuccessful until the 4th day.
Business response:
Hello, Thank you for the review. We always aim to provide our guests with a pleasant stay without any flaws. So it saddens us to hear we missed the mark for you. Please accept our sincere apologies for the problems you encountered during your stay at the hotel. We have shared your feedback to our management team for prompt action. Hope to serve better next time!
Disappointing The bath room door didn't lock nor stay shut and the shower the water turned off when I try to turn it on you only put it one way to get the water to come out ..smelled like cig smoke as well The beds were comfortable
Business response:
Ms Leah, Thank you for your stay with us and for sharing your experience. We were pleased to read you liked the comfortable beds but were sorry to hear about the issues faced by you. Please be assured we have addressed this with the team to ensure we improve on this. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.
Since 1986, I have been staying at La Quinta, with great delight! This bad experience won't stop me. One of the reasons I selected La Quinta was for the free breakfast. They passed out Granola Bars, Orange Juice, and a muffin. Are you kidding me??!! With not serving breakfast, that should have been noted on the website and/or a price reduction for the customers. I know we are dealing with an epidemic but the smell in the Hotel was horrible. It smelt like a over-chlorinated swimming pool. The Location was accessible...
Business response:
Mr Johnny, Thank you for sharing your word with us. We apologize for the inconvenience faced by you. We have shared your feedback with the Hotel Manager for the above concern you have mentioned, and we are taking appropriate steps for improvements. Hope to have the opportunity to deliver the experience you have come to expect from us shortly.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,795 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.