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La Quinta Inn & Suites Waxahachie
- Hotels
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Horror story stay with bed bugs Everything..chged rooms 3 times, 1st room dirty, 2nd room smelled of dog poop, urine and mildew, 3rd room was okay but was next to a person that had a dog that barked all night long!! It was horrible. The only reason we stayed is because by this point it was too late to go anywhere else and check in as and the frt staff told us they were gonna comp the room and gv us our money back. We paid in cash and upon checkout a few hours later, we were given 7.00 back as a refund instead of the 70.00 we... read more
Business response:
Ms Latonya, Thank you for sharing your feedback regarding your stay! I am glad that we were able to accommodate a room move for you. Please accept our sincerest apologies for the situation you encountered at our hotel. Our team receives frequent compliments for their cheerful, courteous service, and your experience is not typical nor reflective of our standard. We've reviewed your comments with our staff and will work to provide better service moving forward as well as amending the issue with bed bugs. Please know that we co... read more
Fair 1) toilet wobbles room 130 2) room key only worked occasionally 3) no meat on breakfast table 4) reservation mix up so that staff a) tried to check someone else in our room 4 hrs after we arrived b) phoned the room to apologize c)came to the room and angrily demanded my ID. We’ve stayed here several times before & been happy — this was a real disappointment. Good location for traveling North
Business response:
Ms Linda, Thank you for the review! we are truly sorry you experienced such an inattentive service from our staff. We will certainly share your comments with our team and management as we continually take measures to ensure we are delivering the finest hospitality. We value your business and hope you will consider a future stay so we can better demonstrate our commitment to service excellence.
Very Poor Everything!!!! Absolutely never had a worse check in before! Get to the hotel to check in and they doubled booked my 2 queen handicap accessible room, lady that checked us in tried her best but had to put us in a completely wrong room type, ended up supposedly putting us in a king room with a couch bed and roll away bed, was told room 312 since it’s right in front of the elevator, since my husband is in a wheelchair. Get back to the hotel from my brother in laws wedding, and my key doesn’t work, so I go back down s... read more
Business response:
Ms Brandi, We regret that you had an unpleasant experience at our property. We never want our guests to have such kind of experience. We are investigating the matter with our management and will reach out to you for further information.
Very disappointing given price of room and previous experience at la Quinta properties No wifi in room despite promotions of super fast wifi. Dirty bandaid left in shower from previous guest. Breakfast, check in, easy parking, location
Business response:
Mr Peter, Thank you for the review! We regret your recent experience didn't go as expected. I will pass your feedback to our staff and will ensure to correct the issue encountered by you. We apologize for your experience, and we are confident that you will see the change on your next visit.
Not satisfied with this stay. Room entry and back exterior entry with provided keys was a MAJOR hassle. Had 2 different staff members "re-key" and they still only worked 50/50. In the end, they gave me 3 different keys to use and try. As far as pet fee, the sign on the counter said $20 per day. It under no circumstance said $20 PER PET per day. Very deceiving.
I want a refund. The area where the hot food was stored it was not clean in the area and it looked as if the staff did not replenish the food as guests ate. The room bed was was loose, terrible WiFi, room had an odor, sheets appeared to be dirty, it reminded me of a motel from the 80’s Nothing
Business response:
Hello, It is saddening us to read about your recent experience with us don't meet your expectation. Please accept our apologies. We will speak with our team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.
Very Good
Comfortable Everything was good. Didn't eat breakfast beds for comfortable.
Very Good
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,795 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.