Landmark Conservancy Apartments

Daniel B 

on BBB

2 years ago

Since Avenue5 took over The *****************************, there has been a noticeable change in the way they treat tenants and the business overall. Where two years ago, our management team was personable, helpful, and understanding, now they are unresponsive, unapologetic, demanding, and impersonal.I have had complaints to the office about maintenance practices closed this week without comment or response.Their first method of contact for any grievance they have, like a day-late rent payment, is a letter of eviction notice... read more

Be A 

on BBB

2 years ago

While living in this complex, the leasing office handed out both my personal name and location/unit number to a convicted criminal without so much as a single ounce of knowledge or communication with me. I had no idea this had happened until this person proceeded to target me, blackmail me, stalk me, and harass me for the next six months. I reported this person to the police and the police asked them how they got my information that they admitted the leasing office just handed it out to them. When I confronted the leasing of... read more

Gwen G 

on BBB

2 years ago

My apartment flooded 2/22/23; it is now 4/23/23!!! Work has not started and nothing but crickets from the management. I reached out via the tenant portal for an update and was told yet again they are waiting for a vendor estimate and approval from the regional/corporate office. I am paying rent for a unit I CANNOT occupy and my belongings are in storage!!! This is unacceptable. My lease ends 6/30/23. Fix your crappy processes, and restore my unit without further delays. This is essentially a Constructive Eviction!!! 

Carylee F 

on BBB

2 years ago

Website showed a 2 bedroom 2 bath on video under the assumption it was the 1 bedroom 1 bath. We did a contract while in route to moving to ************ on our phone it looked fine. When we got there and saw it we realized it was not the apartment in the video. We went to the manager and asked if we could get out of the contract as the apartment was not the one in the video. Nope, and we would have to pay 2 months penalties and loose deposit and first months rent in termination fees. I asked if this was an attorney issue, my ... read more

Nat T 

on BBB

2 years ago

Re: ****************. Horrible. First issue is **** at the front desk does not know what he is doing and when he makes promises and agreements and discovers he was wrong he lies. He does not have the ability or character to stand by what he promises when having to follow through or own up to his promises when trying to get you into the property. Second is once our emails were given to Avenue 5 (corporate company that owns ****************) we immediately started getting spam and junk emails from different companies. When I m... read more

Enife K 

on BBB

2 years ago

I paid for the application and Admission Fee I was denied so why dont they give you the 200 dollars right back as they took my Money right away out my account I was denied they dont get to keep the Money said they was going to mail it!!! Why and mail it where if I dont even have an address to mail it to they dont answer they Phones when I try calling not returning my calls so yall just took my money dont have a place and Im in a weekly with children 

Avita B 

on BBB

2 years ago

A5R owns Maria's **** Apartments (200 unit) complex in ***********************************************. When I moved in last October 1 month Free rent was advertised. a New PM came in in December and i have not received my free month rent. I asked the new leasing office manager about this and got the answer sorry it's not on your concession sheet too bad so sad you don't get a free month rent. WTF? It's still advertised 1-month free rent I am not getting this because the manager does not care, Tickets are closed or even canc... read more

Theresa R 

on BBB

2 years ago

DO NOT RENT FROM!!!! an Avenue5 property (Portland). The management culture does not care about tenants, the turnover in staff is unbelievable (6 managers, 20+ staff have been fired) causing chaos for tenants; work orders not completed: property not cleaned; water leaks not attended too; accidents on property, common areas (which we pay) are neglected; packages disappearing; and ignore your requests. I have never seen a culture corporation not knowing the Property Managment business. When I brought these issues up to Regiona... read more

Darin L 

on BBB

2 years ago

DO NOT RENT FROM!!!This organization's business license is currently SUSPENDED as of 22 Dec 2022. I had a billing dispute with them that I notified them of, in writing, on 12 Aug 2022. To date, no response from the company to that dispute letter. They did send me two "settlement offers" at a 10% discount on the $550 cleaning fee they wrongly charged me. "Doing me a favor," they said.I've already contacted the State AG, because those "settlement offers" are illegal attempts at collecting a disputed charge. And, as two billing... read more