Laura Meyers

Bryan Michael S. 

Verified by The Mortgage Firm, Inc.

4 years ago

During the paperwork phase, the exact format of documentation required was hard to understand. Had to upload different formats of the same bank statement multiple times. Deadlines were tight throughout. CD thing really p***ed me off and all you/your team did was deflect blame to other people. Customer service and experience aren’t always perfect, but any industry that I’ve worked in has always tried to make it right. Loan ultimately got done and we were able to close, so that’s a positive. 

John Burton L. 

Verified by The Mortgage Firm, Inc.

4 years ago

Please review more closely the information that is sent after being requested from your office. Several times the information had been sent but it was re requested more than once after it had been sent and explained that it had been sent. 

Christopher A. M. 

Verified by The Mortgage Firm, Inc.

4 years ago

NA 

Sharon E M. 

Verified by The Mortgage Firm, Inc.

5 years ago

Personalized service from Courtney and Laura, I feel they really care about each and every client no matter how big or small. 

Stanley E W. 

Verified by The Mortgage Firm, Inc.

5 years ago

I wont address what you asked but pass this message on to Laura. The title company you use is the weak link in your business. Their communication is atrocious. They don't return phone calls and they did not make accommodations to direct deposit money owed to us after closing including loan excess, and escrow balance even after I called and left a message asking them to call me back and make those arrangements. 

Ryszard J L. 

Verified by The Mortgage Firm, Inc.

5 years ago

I called Laura and applied for my mortgage loan for a newl pre-construction builder home & Laura turned me over to her assistant - the only actual conversations were on Laura’s terms otherwise I spoke to her asst & 2 other processors from Feb 2020 thru closing Dec. 11th 2020. I believe I spoke with Laura a riyal of two times from Feb to Dec - I was a loan origination officer for 35 years & always remained in touch with my clients during the building phase. No calls from Laura at all 👎 

Timothy K. 

Verified by The Mortgage Firm, Inc.

5 years ago

We did enjoy working with your team but felt uninformed/unprepared for the level of effort needed to gain load approval (Round 2). In particular nobody advised us to unlock our credit and by the time we went to go do this, it was impossible in the timeframe needed. 

Marion Rosenthal B. 

Verified by The Mortgage Firm, Inc.

5 years ago

Too many to write. 

Richard W. Grindle I. 

Verified by The Mortgage Firm, Inc.

7 years ago

accessibility to Laura when I had questions / concerns her staff did not answer to my satisfaction.