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Laurel Lodge Assisted Living & Memory Care
- Assisted Living Facilities
- Cleveland, GA
About this business
Location details
210 Hope Dr, Cleveland, GA, 30528, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My cousin moved to Laurel Oaks assisted living two weeks ago. The staff have been friendly and kind as he is getting to know them, the routines, and activities. The facility is clean with strict adherence to masking which is much appreciated. Everyone was extremely helpful with the moving in process…and I’m praying this will be where he calls home for many years.
Business response:
Hello! We want to take the time to thank you for your positive review. Here at Laurel Oaks, we pride ourselves on giving excellent care. Thank you again and we hope to keep having these experiences in the future to come!
We have peace of mind with our loved one here. He seems to be happy here, and happy with the services - the laundry, the kitchen. He feels safe as well. When we set up visits, they've been really accommodating to what works with our schedule, since we travel from out of state. They're good at sending notifications and updates on what is going on in the community. Especially during the pandemic when we can't go into the apartments, they're good about getting food or services that we deliver to our loved one. I see that they a... read more
Business response:
Thank you for not only the kind words but for taking the time to submit them. For over 30 years, we have been committed to serving seniors in the Glendale area, and with that experience comes opportunities to grow our resources so we can better care for our seniors. We are honored to serve you and your loved one!
I have been living here for 1 year. I love living here. Staff is very very nice. I love how it is very quiet, relaxing, and I enjoy the activities. I love helping others, food is very good. Very clean community. I appreciate the staff including maintenance, nursing, and helping with my bathing. I am very happy.
Business response:
Thank you, Shannon, for not only the kind words but for taking the time to post them. For over 30 years, we have been serving seniors in the Glendale area, and we are honored to serve you!
The services are not always available. The transportation is not working, to take the residents to different places. My loved one does not really like the food, and does not participate in activities. The place is under new managment, so hopefully things change soon. My loved one has a large untit, and for what they're paying it's good ,compared to other places.
Business response:
Hello, we are very sorry to hear that you had a negative experience with us. Here at Laurel Oaks, we pride ourselves in giving excellent care, and we make it our top priority to make sure each person involved has a positive experience. If you would like to speak about this with us further, we invite you to reach out to us directly, so that we hopefully resolve the issue.
I would advise anybody to be very cautious. It's a wonderful location and a very nice facility that has some nice features, including the individual balconies. However, whether it's due to staffing issues and is just a temporary issue, or whether it's a long-term, ongoing issue, they messed up my loved one's medications on more than one occasion. There was also a concerning lack of communication and responsiveness from high level staff, including the administrator at the time and the head nurse.
Business response:
Hello! We are very sorry to hear that you had a negative experience with us. Here at Laurel Oaks, we pride ourselves in giving excellent care, and we make it our top priority to make sure each person involved has a positive experience. If you would like to speak about this with us further, we invite you to reach out to us directly, so that we hopefully resolve the issue.
I did not like this community as much as I liked others. It was wide and bright and clean but it felt isolated and not the community that I was looking for. It was like one part of the community was assisted living and then the other part was not.
Frequently asked questions about Laurel Lodge Assisted Living & Memory Care
How is Laurel Lodge Assisted Living & Memory Care rated?
Laurel Lodge Assisted Living & Memory Care has a 4.3 star rating with 51 reviews.
When is Laurel Lodge Assisted Living & Memory Care open?
Laurel Lodge Assisted Living & Memory Care is open now. It will close tomorrow at 12:00 a.m.