LeaderOne Financial - Roller Mortgage Team

Will K. 

on Birdeye

5 years ago

The front end of the experience was great (Thanks Brady!) Questions from a first time buyer were answered swiftly. The back end of the experience was lacking with attention to detail being missed for a painful "day of signing" closing experience. My name was misspelled on contracts, and there were gaps in communication between LeaderOne and the Escrow company that led to issues around payment details. 

Brittany H. 

on Birdeye

7 years ago

Communication is terrible. Conducted poor business and ethics. 

Thomas B. 

on Birdeye

7 years ago

This is the second house that I have purchased using leaderone. The first house I could not has asked for a better experience. On the second house, the process did not go smoothly. The initial person I was working with, all the way up until the last day before closing, was leaving the company. He completely dropped the ball and did not do his part. If I was rating off of his participation it would be a 1 star. Once the new worker was assigned, he completed everything and we closed on our house.  

Karen U. 

on Birdeye

8 years ago

This has nothing to do with the Leader one office, but the escrow company they picked, McCaffree-Short just handed us a bunch of paper checks to pay off our bills. I was under the impression they would take care of this electronically. The checks had no information but the name of the creditor. I had to call each one to get a mailing address and explain that I would be mailing a check. I also had to look up and put my account number on each check and my name. I was very disappointed.  

Brittani H. 

on Birdeye

9 years ago

In order to have a better 1st home buying experience, I wish everything would've been presented to me at the very beginning of the process. All of the documents that are needed, all the FHA rules, and things like that. I felt as days went on, the process continued to drag on, with new documents being asked for days or weeks after being told everything was turned in. I feel everything could have gone quicker and smoother if there was better communication about documentation, cash deposit rules, gift regulations etc.. I did n... read more

Theodore H. 

on Birdeye

9 years ago

I would not recommend LeaderOne Financial to any potential new home buyers due to poor communication throughout the entire process. For example, I was asked to provide an account statement by my bank and I did. Then, a week later, they asked me to change the dates on the statement. A week later--and getting close to closing date--they asked me to have the bank sign and stamp the statement. Ultimately, it worked out but if they would have told me to provide the correct dates and to get it signed and stamped, it would have sav... read more

Antonia D. 

on Birdeye

10 years ago

It was great until the end. The person was not helping and was not very knowledgeable. I was told to repeat some of the information which given before and consently requesting more information which I thought should have been requested at the beginning. It was very frustrating toward the end. 

Alexander H. 

on Birdeye

10 years ago

Everything was just until closig came. After the closing date was moved three times, it became frustrating. One time it was moved, we (myself, my wife, and the real estate agent) were not even notified. We finally closed and come to find out the wrong paperwork was signed. Being busy, it was difficult to get in to re-sign the papers and it didnt help getting e-mails every day asking if they were re-signed yet. I think some better coordination would have made my experience better.