Leafguard Gutter Protection

Page R 

on BBB

a year ago

I spent almost 13K to have the gutters installed. They could not install 25 feet of the guttering. I contacted the company in November of 2023 to request a refund for the work they did not do. It took them over 3 weeks to get in touch with me. I tried for 2 months to get a response. They chose to only communicate via text message. I personally feel that they should have communicated with me verbally, but chose not to. They decided, finally after numerous, to send me a refund check for $1,000.00 which they decided to settle v... read more

Steven S 

on BBB

a year ago

We are still waiting for them to finish the leaking in the patio. No response to calls or texts. Wish we never have gotten the gutter 

Mary B 

on BBB

a year ago

We called LeafGuard about gutters. Horrible experience!! The guy that came out would not give us an estimate. He just kept saying , “Don’t you think it is the best choice”. This is after an hour sales pitch about how bad the other gutters are for your home. My husband and I repeatedly ask for an estimate after about five times. He said, “Sorry I failed you”. Then called his boss and told him he was leaving as he had failed us! I said loudly while he was on the phone. We just need an estimate to look at before making any deci... read more

Carl F 

on BBB

a year ago

Leafguard installed a new gutter system on the entire house. When the crew arrived we covered what was to be done. We were replacing hail-damaged gutter helmets and I was told the old s**** holes would be filled with silicon. The response was, "We don't do that". I refused to sign the work authorization. The lead installer made a call and I was then informed they would fill the holes. I later learned from an insurance adjuster and roofer that filling holes with silicone wasn't a long-term solution. We ended up replacing the ... read more

Barry K 

on BBB

a year ago

This com[plaint is an addendum to my previous complaint. As a result of my complaint, A week ago Friday I received a call at 8AM from a person "named" Brian show I identified himself as the Director of the North East Region for Leaf Guard. He had reviewed my complaint and told me that someone would het back to me within a day or two to resolve my issue. When asked, Brian gave me his phone number, Four business day later when I had still not heard from Leaf Guard, I called the number Brian had given me and much to my surprise... read more

Henry G 

on BBB

a year ago

Pros - friendly staff Cons- was told would never have to climb ladder to clean gutters. This is true but now I have to climb ladder to clear valley overflow guards or blocked screens. Used to have gutters cleaned 2 x a year my son has already climbed The roof 4 times to clear different areas of screen Other option clean them clean screens which is call out and pay $95 Was told gutted overflow bad for fountain. In 20 years never happened. It has now happened 2x. Now told its goid as cleans stuff off screen Front valley no def... read more

Jeffrey T 

on BBB

a year ago

Worst customer service I have ever experienced They say they are coming to do a service call and dont show or show with the wrong color gutters. 

Colby W 

on BBB

a year ago

I wish I could give them less stars. I filled out the form for a free no obligation quote. I thought it would simply give me a guesstimate, which is what their website said. They offer a free quote. I wish I never contacted them. I DID NOT get a free immediate quote, but instead over 100 phone calls over the course of a three day period. I blocked the numbers but they kept coming in from different area codes. After their refusal to be blocked via standard practices, I had to call the company and express my immediate concern ... read more

Kevin J 

on BBB

a year ago

The product they are selling does not work. They told us that the pine needles and other small debris would just blow off the gutters. We still have to clean out our gutters. This is not what will were told when we used this company.