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Lexus of Cherry Hill
- Automotive
- Mount Laurel, NJ
About this business
Location details
1230 Rt 73 S, Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
I brought my car to Lexus if cherry hill on Tuesday for a flat tire. After looking at the tire, they told me that rim was cracked as well, and I need two other tires as well. Ok no problem. Then they tell me my Lexus tire protection plan only covers a portion of my rim. Hmm.. weird never heard of such a thing. With that being said I called Wilkie my normal dealership, and they confirmed the same thing. After speaking with the tire protection company myself, they stated that Lexus of cherry hill must have been charging me mor... read more
RecommendedFast helpful a very pleasant experience
They are so racist, Leo Valitez in parts just yelled at me over the phone. If you are black dont go here at all.
By far the worst customer service I have ever received. I purchased a vehicle and within 2 days the center monitor went out. Took if for service and was given a loaner. Within 10 minutes I’d driving the loaner rear tire blew out on 295. After waiting on the roadside for more than two hours I didn’t so much as get an apology. First words out of service managers mouth were that I would be responsible for all damages to loaner. My own vehicle is still not fixed. Will never purchase from this group again.
Business response:
We apologize for any problems that may have occurred. We would like the opportunity to complete the work on your vehicle, we are here whenever it is convenient for you to bring your vehicle in.
Business response:
Thank you for your review. Please let us know what we can do to earn a 5 star rating from you. We are always looking for feedback so we can improve areas within the dealership.
this is the 3rd or 4th time I have bought my vehicle in for service since purchasing it from your dealership. The other times I thought it was a fluke that it was such a long wait to drop off my car. Instead it seems as if this is how the service department works. I normally take my cars to the manufacturers dealer but since I had 3 free oil changes I figured I'd give you guys another chance.
this is the 3rd or 4th time I have bought my vehicle in for service since purchasing it from your dealership. The other times I thought it was a fluke that it was such a long wait to drop off my car. Instead it seems as if this is how the service department works. I normally take my cars to the manufacturers dealer but since I had 3 free oil changes I figured I'd give you guys another chance. The other 2-3 visits were because my car was making a weird noise within 30 days of purchase when turning. Of those 2-3 visits I only ... read more
Business response:
Thank you for your comments. We are sorry that we did not deliver excellent customer service when you visited. We will be taking your feedback seriously and addressing this issue so we may improve areas within the dealership. Our Service Director, Leo Vitalin, will be contacting you to discuss your concerns. Our customers are our top priority and we hope that you will consider Lexus of Cherry Hill and the Lexus brand in the future.
I'm not happy. My windshield cracked for no reason. Its only 4 months old. I woke up at 6 am and noticed it had an 18in long crack from under the molding across on the passenger side. No damage to the molding. Smooth line on both sides inside and out. I took the car that morning to 2 different places before bringing it in. I was told it was a stress crack by both. Ofcouse the dealers service manager tells me I see a spec near it not on it... near it and for that reason it's not covered. The rubber isn't damaged and The crack... read more
Business response:
Thank you for your comments. We take your feedback seriously and use it to improve areas within the dealership. We have a Lexus representative scheduled to look at your vehicle next Tuesday. Please contact us if you should have any questions.
Never will I purchase a vehicle from you guys. Bought a 2017 Lexus Rx350 in June. Viral is my sales guy. He promise me that I will get a $100 credit for inspection since I'm from Pa. Said to pick it up when I come for my registration which is about 2 weeks. Came back and got the paperwork but no $100. Spoke to Viral and he said he will look into it. Got back to me and said we no longer honor that. How can you do that to a customer ? Keep in mind guys your not only looking me as a customer but everyone I talk to or thinking a... read more
Business response:
Thank you for your comments. We apologize that you didn’t have a positive experience when you visited. We will be taking your feedback seriously and addressing this issue so we may improve areas within the dealership. A representative from our dealership will be reaching out to you.
Frequently asked questions about Lexus of Cherry Hill
How is Lexus of Cherry Hill rated?
Lexus of Cherry Hill has a 4.7 star rating with 4,766 reviews.
When is Lexus of Cherry Hill open?
Lexus of Cherry Hill is open now. It will close at 9:00 p.m.