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Lexus of Cherry Hill
- Automotive
- Mount Laurel, NJ
About this business
Location details
1230 Rt 73 S, Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
I am extremely disappointed in the service I received w Lexus of Cherry Hill. I brought my car in on Saturday, September 16th and was told I needed brakes which would cost me $500. Not knowing the cost of brakes, It was a typical maintenance check however I did think the fee was high but I was too busy to compare pricing. I got a call from Lexus on Tuesday telling me the car was finished and I could pick it up that was all they said. The cost for the brakes totaled $704. This is an extremely high cost for brakes on the RX 35... read more
Business response:
We apologize that you were unhappy with your experience. A manager will be reaching out to you to discuss your concerns.
Horrible experience from the start.. Arrogant and cocky from the salesman to the manager, lied to by the salesman and was basically told by the manager that I should have read more closely. Stay away! Once they get the sale they stop caring
Business response:
Thank you for your comments. We are sorry that we did not deliver excellent customer service when you visited. We will be taking your feedback seriously and addressing this issue so we may improve areas within the dealership. Our customers are top priority and we hope that you will consider Lexus of Cherry Hill in the future.
Extremely disappointed in the care and service we received today. We wanted nothing more than to be repeat customers at Lexus of Cherry Hill but they let us down, were distasteful and dishonest. Shame on you management team for thinking that this is the way you treat customers. If you are leasing a car with them please make sure you read the fine print so they aren't taking your incentives through the Lease Cash program. Bad business!
The service department is very nice, ppl always friendly. Didn't appreciate getting a service loaner that had no gas, but I spoke to Samantha about it and she filled my car up as an apology. I've had this issue with my heated seats not working correctly since they replaced the seat. It's still not fixed and I'm just not understanding it. But oh well, it's life.
They sold me a "Certified" 2010 LS460. Brake problems (not the pads), broken moldings on back doors (both sides), couldn't get the dipstick out to check the oil, had to bring to my mechanic, who had a heck of a time getting it out. Other problems. Poor to say the least. I'll tell everybody I know to stay away. Very disappointing. I didn't think I had to check every little thing on a CERTIFIED car.
Business response:
We are sorry that you have concerns with your vehicle. I understand that we will be picking your vehicle up to check it over and resolve any issues. Our customers are our number one priority and we want you to be happy with your vehicle and with our dealership.
I have an 2014 ES-350...Brought the car NEW... I brought my car to Cherryhill Lexus complaining about when it rains. When I roll the window down than up, inside of the window is WET!!!!! The first time the service representative said they couldn't duplicate the problem and told me to bring it back if it happens again!! So one day when it rained, it happen. So I drove from philadelphia straight to the dealer. Waited for two an half hours!! Two an half HOURS!!!!!!! nobody a... See More cknowledge my presence. The service reps ... read more
I have an 2014 ES-350...Brought the car NEW... I brought my car to Cherryhill Lexus complaining about when it rains. When I roll the window down than up, inside of the window is WET!!!!! The first time the service representative said they couldn't duplicate the problem and told me to bring it back if it happens again!! So one day when it rained, it happen. So I drove from philadelphia straight to the dealer. Waited for two an half hours!! Two an half HOURS!!!!!!! nobody acknowledge my presence. The service reps were too busy... read more
The place where a LEXUS owner is treated like royalty.
I normally have a good experience here .. But today I need to take shuttle to cherry hill mall the driver never showed up .. The service representative was rude when I inquired about the shuttle.. When I owned my Nissan the service on every visit was awesome ...
Frequently asked questions about Lexus of Cherry Hill
How is Lexus of Cherry Hill rated?
Lexus of Cherry Hill has a 4.7 star rating with 4,766 reviews.
When is Lexus of Cherry Hill open?
Lexus of Cherry Hill is closed now. It will open tomorrow at 9:00 a.m.