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Lexus of Pleasanton
- Automotive
- Pleasanton, CA
About this business
Location details
4345 Rosewood Drive, Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Mr. Lang was absolutely fabulous. I was recently in a car accident (not huge) and the first thing he asked was how was my son and I doing. Takes customer service to a whole different level. Made the experience of buying a new car stress free and what for it ... FUN!
Business response:
Congratulations on your Lexus and thank you for sharing Micaela! We appreciate allowing Harley Lang and the Lexus of Pleasanton team to earn your family's business.
I got my first Lexus here few weeks ago. Great service! Highly recommend to anyone who is looking for a car here. They made our car buying experice so memorable and easy!
Business response:
Thank you for sharing Ethan! We are committed to providing outstanding experiences when guests are at our dealership. Whether it is for service, parts or leasing/purchasing a new or pre-owned vehicle. Let us know if there is anything else we can do to help.
While I did have issues with the loaner vehicle, the management team responded promptly. Thank you for taking customer feedback seriously. I will be returning for future needs.
Excellent customer service. Buy or lease your car from Jeff. He is by far the best salesman I've ever interacted with. No pressure, sincere & interested in what you want.
Business response:
Thank you Mykell for sharing and choosing Lexus of Pleasanton!
Amazing service department! Jonathan Eme went above and beyond to ensure my car was repaired in a timely fashion. Excellent customer service!
Service Department goes above and beyond. Loud shout out to Ken Pletcher and Michael Sullivan for taking care of the customer with class and respect.
Absolute pleasure dealing with Chris Garcia, the used car manager. We dread buying new cars and he made the experience a pleasure.
The service and parts department are top-notch! Customer service is incredible.
The service department is a total joke when you have a problem with your car. Seems all they can do is the normal servicing. My wife and I both have 2016 Lexus’s. Mine is a NX200T and hers is an IS200T. We took them both in today with issues. The NX is having issues with displaying the traffic flow on the nav map, very slow to show the colors, and the IS is having issues with the transmission slipping out of first while stopped and when pushing accelerators to go, the engine revs and then suddenly catches and jerks forward. ... read more
Business response:
Thank you Ms Browning for sharing of your experience with our service department. We appreciate allowing our team to provide the highest level of care for both your Lexus NX200t and IS200t. Our dealership is committed to be a part of your Lexus ownership and we want all our guests to have an outstanding service visit but it appears that your recent visit was less than perfect and would like to assist. Your feedback has been shared with our department leaders and it is my understanding that our service team has scheduled an u... read more
Frequently asked questions about Lexus of Pleasanton
How is Lexus of Pleasanton rated?
Lexus of Pleasanton has a 4.8 star rating with 4,548 reviews.
When is Lexus of Pleasanton open?
Lexus of Pleasanton is closed now. It will open at 9:00 a.m.