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Lexus of Pleasanton
- Automotive
- Pleasanton, CA
About this business
Location details
4345 Rosewood Drive, Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Choose another Dealership!!! We dropped our car off for a routine servicing, and got it back with multiple damages all over the right side of our car. After extensive arguing with them to fix what they had done, they kept our car for almost 2 weeks and returned it painted but still full of damage. They were so rude and never just fessed up to damaging the car that we had to take it to someone else to fix. They are CROOKS of the first order! Choose another Lexus dealership to do business with, as these Shysters cannot be trus... read more
Horrible service. I bought a 7-year battery less than 4 years ago and they will only prorate the battery if I pay $90+ labor to replace it . . . I can change a battery in 10 minutes and I'm not a mechanic. I recommend going to Costco or WalMart if you don't want to be taken advantage of . . . they sell Interstate-quality batteries for $90-95 compared to $140 + $90 "labor" at Lexus for a total of $230. It's unbelievable to think that they want to charge me $90+ labor for a 5-10 minute job because they sold me a bad battery. #... read more
I purchased a 2014 Chrysler Town & Country S Series for $27,000 with 22000 miles on it om dec 2015 from your store and within 8000 miles it's already had to have the transmission replaced twice,the power steering pump and rack and pinion, the transmission is still not working properly and could also have more problems, the vehicle has been nothing but a problem being a military family we travel to different duty stations( California to North Carolina) and I don't feel safe dr... See More iving my 4 children around in the van... read more
Horrible place management sucks porters write up your cars when they don't know what there doing and even there techs do wrong diagnosis don't pay the money for diagnosis
Bought my 2013 LX 570 from Lexus of Pleasant in August. At about 15,000 miles,brought the car to Lexus of Pleasanton and told them that the suspension adjust on its own and lower itself when waiting for stop signs or stop lighs on local street in drive mode. That had happened about 8 times since I took delivery of the vehicle . They were unable to verify the cause of the problem and they think it normal. At 29,000 I brought the car back to Lexus of Pleasanton, at this point... See More the car started to adjust and lower its... read more
Business response:
Thank you Tony for sharing of your experience with your Lexus LX570 and our dealership. Your feedback is important to us. Upon receiving your review, it was shared with the service manager to open an investigation. Your LX570 service records show that your Lexus was inspected several times as you have stated, and during the time we had your vehicle, our technicians were unable to duplicate your concerns. We did contact the factory for assistance and a service technician from Lexus was sent to investigate your concerns. The f... read more
I've never felt so unwelcome and belittled in all of my car shopping experiences. We walked around the lot for nearly 15-20 minutes before walking inside to ask a rep a couple of basic questions. He directed us to a website to look up prices on our own and said he would find someone to help us. When the gentleman came out and we told him what we were looking for, which was a used Rx 350 in the low to mid 30s, he said he had a 2008 Nissan Pathfinder that someone had just trade... See More d in for $13,000 and asked if we'd be... read more
Business response:
Thank you Taryn for sharing of your visit with us. The Retail Operations and Sales managers has been notified of your concerns and we wish to investigate this further. It is not our intent to provide our guests with a poor experience and we taking your feedback very seriously. Would you be willing to share the name or description of the teammate that assisted you during your visit? As a business that strives to continually improves over time, we will learn from our oversight and appreciate the feedback shared with us. Please... read more
Sorry to here that Glen Brown left the dealership... I purchased two fine Lexus from him.. Disappointed that the free car washes have been discontinued..
Business response:
Thank you Roy for sharing. Glen Brown has been a tremendous asset to Lexus of Pleasanton for many years and we wish him the very best with his future endeavors. Complementary car washing has been temporarily suspended as part of our efforts to meet the mandatory 25% water use reduction. Once the drought has been lifted, we will resume providing our guests with complementary car washes. Thank you for your understanding and cooperation.
When you are in the customer service business, your priority is customer satisfaction. It's a shame Lexus of Pleasanton can't even make a courtesy call to their customer that the service will not be done at the promised time. The customer calls to check the status and was promised another 45 minutes. To make things worse, the service department manager is aware of the issue and the wait just got even longer. It's 2 hours and counting...for a 10,000 mile service? From 9am till who knows? At 2:54pm the delivery called. It's pa... read more
Horrible customer service!
Frequently asked questions about Lexus of Pleasanton
How is Lexus of Pleasanton rated?
Lexus of Pleasanton has a 4.8 star rating with 4,548 reviews.
When is Lexus of Pleasanton open?
Lexus of Pleasanton is closed now. It will open at 9:00 a.m.