Life Storage - Greensboro - Closed

Jules R 

on BBB

4 months ago

I was at my storage spaces yesterday and i was dealing with my moms health issues but the mgr accused me of having been in the facility for over 8hours and stealth camping. I was there for 1.5-2hrs. The mgr threatened to cancel my contract and have me trespassed. In addition for some reason its impossible to tell why but one of the 4 units are a month ahead and it still says I owe money but the office said I was up to date. The 1.2k per month for over a year should have provided more flexibility to work with my stuff longer ... read more

Donny B 

on BBB

4 months ago

This place a scam! They start you out at a low rate and then they raise it continuously. I started out at $50 then 70 then 90 and past 4 months $130 all within a year. I will be moving out asap 

Darren H. 

on BBB

4 months ago

I am renting out a 10 x 10 space and with taxes I paid $99.50 for 3 months. On the 4th month my monthly amount went up to $188.00 with a bill for the following month to be the same amount. When I called to complain, I was told that the contract states the amount can go up because of their current occupancy my rate will go up. When I asked why double, I was told it was a mistake and that the next months bill will only be $129.00. I then asked that I should get some sort of credit for being double billed and was told that beca... read more

Jennaye R 

on BBB

5 months ago

They have been nowen for calling My husband at work and almost getting him fired 

Janíne L. 

on BBB

5 months ago

I am submitting this complaint against Extra Space Storage at ************************************** to document my experience for other ************ a customer of over two years, my monthly rate increased from $78 to $147 and then to $247more than triple my original rate. When I attempted to negotiate, I was offered $220, still significantly higher than comparable units in the ******* 2025, when I contacted the facility about rate options, the manager, *******, stated I had previously spoken with a staff member named ******... read more

Autumn B 

on BBB

5 months ago

Price doubled after only 3 months. Regardless of if it is a typical storage company scheme, it doesnt make it right. Nowhere else can a company double their rate after 3 months and not catch flak for it. 

Ryan Rechtien R 

on BBB

5 months ago

I signed a month to month lease for a 10x15 unit for $139 a month. I didnt realize the rate would fluctuate. I understand reasonable price increases. However, after 3 months they raised my rate to $219. This is a 60% price increase. They stated this is due to recalculation of the current market and availability. After reading online this is their tactic to raise rent after 3 months. This price increase is a price gouging tactic, because most people would not want to move their things. I contacted their customer support and w... read more

Zy X. 

on BBB

5 months ago

DO NOT RENT HERE ************** is apathetic to customer concerns and plays victim and lies when reporting to their district manager. The district manager is even more hostile and apathetic, totally unwilling to understand my side and only willing to see money and greed. This place is a disaster. Ive seen literal f**** in the small area where cars can park to unload stuff. Ive seen druggies passed out on the floors early prior to managements arrival and ive seen druggies bringing in questionable items. I do not feel Safe in ... read more

Sergio M 

on BBB

5 months ago

I rented a storage unit from Extra Space Storage at an advertised rate of $60/month. I prepaid four months upfront, thinking I was securing a fair deal. The moment my prepaid period ended, they doubled my rate. No negotiation, no reasonable justification just a sudden price hike designed to exploit the fact that my belongings were already in their facility and moving them would be a major hassle.They know exactly what they're doing. Once your stuff is in their unit, it's a huge burden to move it, and they count on that. You'... read more