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Lifetime Heating, Cooling, Plumbing and Electric
- Heating & Air Conditioning/HVAC
- Snohomish, WA
About this business
Location details
1102 Bonneville Ave, Snohomish, WA, 98290, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When we decided we wanted ductless heating and AC put in the house I contacted a couple of different companies. Dwight and Darrick came out to the house and evaluated our needs, they gave a comprehensive quote and answered all my questions. Dwight and Darrick were very professional and easy to work with. I was given several installation dates so I could work the installation into my schedule. The day of the installation I received a call 1/2 hour before they arrived, which I really appreciated. The installation went ve... read more
Unprofessional, parks illegally blocking sidewalks and fire hydrants, and blasts loud music while working.
Business response:
Hi there! We appreciate you bringing this to our attention - that is never okay! By chance, did you call the office to let us know so that we could take care of it in the moment? We'd love to be able to talk to that staff member about on-the-job conduct.
I hired Lifetime after my Trane AC (installed 2021) started tripping. Paid multiple diagnosis fees with no resolution. In 2024 they replaced the TXV but never assessed whether the prolonged TXV failure had damaged the compressor -- which is standard practice after such a repair. After the TXV replacement I reported the same symptoms again. Techs came out, found nothing, cleared the system. I was also enrolled in and paying their monthly maintenance program during this entire period. On the third visit they finally diagnosed ... read more
Business response:
Hi Madhu. We're truly sorry for the frustration this situation has caused. We understand how disappointing and stressful it is to face a major compressor repair, especially so soon after another repair was completed. In this case, we replaced the TXV on a system that was originally installed by another company. While a failed TXV can sometimes contribute to compressor issues, it is not always possible to detect developing compressor damage during routine maintenance or from the operating readings available at the time of se... read more
It seems their "technicians" need to go to school a little more. Poor customer service, poor diagnosticians. Everyone needs to avoid this company at all costs because it will cost YOU in the long run.
If I could leave -10 stars for this company, I would! Such terrible customer service don't ever ever use them! I paid them to install a brand new furnace four years ago. My furnace is still under warranty and the thermostat quit working. I have done business with him in the past, and I've always paid them. This time they came out to change the thermostat and yes, it was under warranty but their service men took hours and hours because they kept using subpar or faulty thermostats to reinstall. They finally installed one after... read more
I've used Lifetime Heating for small jobs over the years. They do good work. But had an issue with a recent experience regarding a larger job. Had asked if they'd do a free diagnostic check for an old AC that was no longer cooling. The previous year I had it serviced and ended up paying multiple diagnostic fees for no fix. I had confused the work with them, but regardless they had agreed to waive diagnostic and suggest what to do with the system. I was happy with that and interested in using them for doing work based on wh... read more
Worst nightmare!! Lifetime refused to honor the 2 year warranty. I informed Lifetime Heating & Cooling about the AC problem in December 2023 while it was under warranty, Lifetime did not send out a technician to check on the AC. Instead Lifetime wanted me to pay them a maintenance fee to maintain the AC in the winter. Lifetime had forgot to schedule for the inspection when they first installed the two AC units in May 2022 until I reported the AC problem to Lifetime in December 2023. Lifetime is charging me $190.40 for the di... read more
Although Lifetime Heating is a friendly and somewhat professional, I did not use them for 2 very important reasons. 1. The quote for a replacement water heater was inflated by $300 over (eventual) competing quotes. They did offer 5% off the bid when I questioned it, but to haggle? 2. It took too long for them to get my job scheduled. First call Wed morning and they didn't come out as promised in time frame the next day with no communication. Come Friday evening after negotiating the 5% off the "schedulers" were gone for t... read more
Buyer beware - get a second opinion before taking Lifetime's advice, especially if they tell you your furnace needs replacing. I am getting ready to put my house on the market and my home inspection revealed that my furnace was blowing carbon monoxide through my heating vents. After calling around to various companies who couldn't come out for weeks. I was referred to Lifetime and they were able to send a technician within a couple days. Brandon showed up and was perfectly nice, wore a mask and shoe covers in my home. He dia... read more
Frequently asked questions about Lifetime Heating, Cooling, Plumbing and Electric
How is Lifetime Heating, Cooling, Plumbing and Electric rated?
Lifetime Heating, Cooling, Plumbing and Electric has a 4.9 star rating with 1,766 reviews.
When is Lifetime Heating, Cooling, Plumbing and Electric open?
Lifetime Heating, Cooling, Plumbing and Electric is closed now. It will open at 8:00 a.m.