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Lisa Martén, M.D. - South Texas Eye Institute
- Laser Eye Surgery/Lasik
- San Antonio, TX
About this business
Location details
2424 Babcock Rd, Suite 101, San Antonio, TX, 78229, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had great experience seeing colors as real colors! The red, the blue, the green, the white first time in my life. The last two days I am enjoying everything in our garden with so many colors and beautiful! Great feeling and self-esteem up. First time I see my highlighting especially the yellow and the green well clear. My home office have a lot of colors—cataract robbed me from not seeing the so many colors. It is so amazing! I need to do a surgery on my left eye as as possible to see more the amazing colors! Thank ... read more
Business response:
We're so happy for you, Ben. Truly! And we are so honored and blessed to have been part of your journey. If you have time, we would appreciate a review on our other review pages on Google, Yelp and ZocDoc to help encourage others to commit to cataract surgery. We thank you so much for the support of South Texas Eye.
4 hours for a glaucoma check is totally unacceptable. Way to many patients.
Business response:
Hi Kent, thank you for the feedback and review. We want to apologize for the frustrating wait time and let you know we are actively working on a solution with additional staffing and training. Your experience matters to us and we are striving to make a great appointment from start to finish. We hope your next visit with us is much shorter, but the same great care you've come to expect with South Texas Eye.
I waited one and half hour to see eye doctor. There was no Sears in waiting area. Before this visit the same. Good doctors but will go somewhere else in future.
Business response:
Hi Patrica, thank you for the feedback and review. We want to apologize for the frustrating wait time and let you know we are actively working on a solution with additional staffing and training. Our owners pay close attention to review and we would like to get you into contact with one of them to see how we can make this right for you. We hope you are willing to give us another chance. W hope your next visit with us is much shorter, but the same great care you've come to expect with South Texas Eye.
The employees are RUDE they talk fast to No Understanding!! If u ask a question they get ugly with u!!. The WAIT TIME IS WAY,Way,Way to long!! I waited 2hours and 15mins. Before I was seen!! People in the waiting Room was disgusted with the Service!!! I could not believe it!!PLEASE DO BETTER N THESE 2 categories Please!!!
Business response:
Hi Karen, thank you reaching out to us. We would like to sincerely apologize for the less than stellar experience you've shared. We are aware of the wait time issues you experienced and are actively working to improve them with additional staffing and training. We are also concerned with the customer service issues you brought to our attention. We always strive to ensure our patients have ample opportunities to ask questions, voice concerns and better understand the eye care options available to them. Our owners are very act... read more
My husband and I waited over 3 hours for our visit. We were not told why and when asked, no one seemed to know why. It looked like reservations were overbooked even though ours was made 6 months ago. Others were waiting just as long. We have been patients for 5 years and I believe this was the worst appointment we have had.
Business response:
Hi Mary, thank you for reaching out to us about your last experience. We want to apologize for the lack of customer service you experienced and assure you that we will be speaking with our team on how to best communicate long wait times. We are aware of a wait time issue and are actively working to improve it. Regardless, we sincerely apologize for the frustration you and your husband felt. Our owners are very active with our review process and we would like to get you in touch with them if you'd like. Please give us a call ... read more
Frequently asked questions about Lisa Martén, M.D. - South Texas Eye Institute
How is Lisa Martén, M.D. - South Texas Eye Institute rated?
Lisa Martén, M.D. - South Texas Eye Institute has a 4.6 star rating with 415 reviews.
When is Lisa Martén, M.D. - South Texas Eye Institute open?
Lisa Martén, M.D. - South Texas Eye Institute is closed now. It will open on Monday at 8:00 a.m.