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Lisa Martén, M.D. - South Texas Eye Institute
- Laser Eye Surgery/Lasik
- San Antonio, TX
About this business
Lisa Martén, M.D. is Board Certified by the American Board of Ophthalmology with advanced fellowship training in Cornea and Refractive Surgery. Dr. Martén performs the latest techniques involving bladeless LASIK and PRK procedures, Intacs for Keratoconus, Collagen Crosslinking, Implantable Collamer Lenses (ICL) and laser cataract surgery with multifocal lens implants. She trained at a referral center for LASIK, and treated many complications, helping her have a more careful approach when choosing candidates for surgery. She ... read more
Location details
2424 Babcock Rd, Suite 101, San Antonio, TX, 78229, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wait time on catarac surgery too long
Business response:
Hi Sandro, thank you for the feedback and review. We want to apologize for the frustrating wait time and let you know we are actively working on a solution. We hope that you're recovering well from your cataract surgery and please let us know if any questions or concerns arise. You can reach us at 210-692-1388.
I really liked Dr Hyatt but my wait time was a full hour while the process took leds than an hour. This was a first for me. I have been there before and I don’t remember having to wait that long. I noticed that some people that came way after I was there were process before me. I understand I have to wait but for others that came later left before. I still like you guys perhaps don’t over schedule.
Business response:
Hi Juanita, thank you for reaching out to us and providing some feedback. We want to apologize for the frustrating wait time and let you know we are actively working on a solution. We hope your next visit with us is much shorter, but the same great care you've come to expect with South Texas Eye.
Dr. Martinez was great. I had a lot of questions which he answered. He was very speedy to get me the help I needed for my eyes
Business response:
Thank you, Maria! We're glad to hear everything went well and that Dr. Martinez took such great care of you. We would appreciate you leaving a review of your experience on our reviews pages for Google, Yelp and ZocDoc. By sharing, you help us improve and refer new patients to South Texas Eye. Thank you for your ongoing support.
The people working were great.
Business response:
That's what we love to hear, Carlos! We're glad to hear everything went great. We would appreciate you leaving a review of your experience on our reviews pages for Google, Yelp and ZocDoc. By sharing, you help us improve and refer new patients to South Texas Eye. Thank you for your ongoing support.
The entire process was painless and enjoyable. Everyone was very attentive and helpful.
Business response:
Thank you for the feedback, Ernesto! We're glad to hear everything went great. We would also appreciate you leaving a review of your experience on our review pages for Google, Yelp and ZocDoc. By sharing, you help us improve and refer new patients to South Texas Eye. Thank you for your ongoing support.
Dr. Alexander Martinez is highly professional in his bed side manner which is so natural with his pleasant voice to assure and inform the results to the patient about the eye exam. This is why I inform to others to have eye exams processed by South Texas Eye Institute. Thank you and God Bless the specialists.
Business response:
Hi Mary! Thank you for such great feedback we can share with Dr. Martinez and our team. We're glad to hear everything went so well and you were well taken care of. We would also appreciate you leaving a review of your experience on our review pages for Google, Yelp and ZocDoc. By sharing, you help us improve and refer new patients to South Texas Eye. Thank you for your ongoing support.
I was signed in and seen promptly by assistants and Dr. Martinez.
Business response:
That's what we love hear, Carl! We would appreciate you leaving a review of your experience on our review pages for Google, Yelp and ZocDoc. By sharing, you help us improve and refer new patients to South Texas Eye. Thank you for your ongoing support.
Except for the long wait, everything else was fine. My new doctor was very nice and knowledgeable about my issues and she have me information that really helped me to understand what’s happening with my eyes.
Business response:
Hi Jeanne, thank you for the feedback and review. We want to apologize for the frustrating wait time and let you know we are actively working on a solution. We always strive for our patients to leave our office feeling more knowledgeable and confident in their eye care and health. We hope your next visit with us is much shorter, but the same great care you've come to expect with South Texas Eye.
I have been a patient for four years. The staff is always very nice. I have had excellent care. But I have always had a terribly long wait time, usually about 45 minutes just to get something started. Today I waiting 90 minutes just to get my pressure checked. Then I had to wait to see the doctor. I was there for a total of 3 hours. I want to be understanding due to staff shortage but I believe my time is valuable as well. I think scheduling too many patients has always been a BIG problem.
Business response:
Hi Kristine, thank you for reaching out to us and providing some feedback. We want to apologize for the long wait time and frustration that caused. We strive to keep our patient wait times low and are experiencing some difficulties at this time. We want to let you know we are currently working to correct those with additional staffing. We hope during your next visit we can impress you with a shorter wait and the same great care you've come to expect with South Texas Eye.
Frequently asked questions about Lisa Martén, M.D. - South Texas Eye Institute
How is Lisa Martén, M.D. - South Texas Eye Institute rated?
Lisa Martén, M.D. - South Texas Eye Institute has a 4.8 star rating with 353 reviews.
When is Lisa Martén, M.D. - South Texas Eye Institute open?
Lisa Martén, M.D. - South Texas Eye Institute is closed now. It will open tomorrow at 8:00 a.m.
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