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Lisa Martén, M.D. - South Texas Eye Institute
- Laser Eye Surgery/Lasik
- San Antonio, TX
About this business
Location details
2424 Babcock Rd, Suite 101, San Antonio, TX, 78229, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Was in and out without any waiting was informed of all procedures very professional. Just to let you know my name is Dorthy thank you
Business response:
Thank you for the feedback, Dorthy! We're glad to hear everything went so well during your last appointment. We always strive for our patients to leave our office feeling more knowledgeable and confident in their eye care and health. We would also appreciate you leaving a review of your experience on our review pages for Google, Yelp and ZocDoc. By sharing, you help us improve and refer new patients to South Texas Eye. Thank you for your support.
The three hour wait in the waiting room was horrible. Need to work on this. The actual procedure was fine, but should not be that disorganized
Business response:
Hi Sara, thank you for your feedback We appreciate you taking a moment to let us know how we can continue to improve. We want to sincerely apologize for the long wait time. We are actively working to correct this issue and hope we can impress you with a quick appointment and the same great care you've come to expect with South Texas Eye. We hope to see you again soon.
Staff friendly and knew their jobs Wait time was to long Saw some people leaving because they had waited over two hours
Business response:
Hi Ralph, thank you reaching out to us. We appreciate your feedback and review we can take to our team. We want to apologize for the wait time and the frustration that caused you. We are aware there is a problem with appointment times that is unacceptable and are actively working to correct it with training and additional staffing. Please let us know if you would like to speak to a member of our management team. Feel free to give us a call at 210-692-1388. We hope to speak soon!
The whole process was very professional n doctor and staff were very courteous and knowledgeable of their responsibilities. Thanks Mr n Mrs Vasquez
Business response:
Thank you for the feedback and 5-star review. We appreciate you taking a moment to let us know how we are doing. We would love for you to share your experience on our review pages for Google, Yelp and ZocDoc. Your feedback helps us improve and refer new customers to South Texas Eye. Thank you for your support!
Stumbled across a less than glowing review this Dr. Marten left on the chamber of commerce site for a Dr. Hamon, a doctor I've recently had some interaction with. I'm not really caring of how he did, or didn't treat Dr. Marten, but I'm hoping it was, in fact, extremely rude. Dr. Marten's is the absolute worst experience you'll ever encounter in life, as far as office visits go. You'll more than likely wait hours to see her. When you wait that long, in a packed waiting area that is huge, and you start to hear patients talking... read more
The wait was too long
It was super short.
Business response:
Hi Ibrahim, we're concerned about your review and one-star rating. We would like to gather some additional information from you about your experience at South Texas Eye. Can you let us know what was not satisfactory? Thank you.
Great and thank you all for the support and care. Thank you Assistants and workers. It took all of you so I can experience colors again in my life! Please, empower patients who have Cataracts to do the Surgery!
Business response:
Hi Ben! Thank you for the feedback and congratulations on a successful surgery. We're honored to have been trusted for your eye care. We would appreciate you leaving a review of your experience on our reviews pages for Google, Yelp and ZocDoc. By sharing, you help us improve and refer new patients to South Texas Eye. Thank you for your ongoing support.
1020 appointment turned into 2 hour wait. Understaffed was the excuse. Poor office management is what I saw. BTW, medical staff is superb.
Business response:
Hi Carlos, thank you for reaching out to us about this issue. We want to apologize for the wait. Your time is valuable and we are actively working to improve wait times through additional staffing and training. We'd like to get you in touch with an owner if you would like to further discuss your experience so that we can make more improvements. Please reach out to us at 210-692-1388. Thank you and we hope to speak soon.
Frequently asked questions about Lisa Martén, M.D. - South Texas Eye Institute
How is Lisa Martén, M.D. - South Texas Eye Institute rated?
Lisa Martén, M.D. - South Texas Eye Institute has a 4.6 star rating with 415 reviews.
When is Lisa Martén, M.D. - South Texas Eye Institute open?
Lisa Martén, M.D. - South Texas Eye Institute is closed now. It will open on Monday at 8:00 a.m.