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Lucid Service Center Costa Mesa
- Auto Repair
- Costa Mesa, CA
About this business
Location details
3050 Pullman St, Costa Mesa, CA, 92626, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
My first time needing service and my Luci (Touring) got picked up within 30 minutes of calling and I picked her up 4 hours later. Francisco is who helped me and got things done. Thank you. The bonus was getting to see all the other Lucids there.
5 stars to Lucid Service Dept. Service was prompt friendly, caring, and professional. Trevor welcomed us and handled our issues immediately. I would highly recommend purchasing Lucid. They take care of you.
All of the 18 month lease five months of it was in service getting fixed and once you're done with the lease, they rip you off with all kinds of different charges
Business response:
We're so sorry we missed the mark, Amir. We completely understand how frustrating it must have been to have five months of your 18-month lease spent in service, and we sincerely apologize for the experience you had with the charges at the end of your lease as well. This is certainly not the experience we want for our customers, and we take your concerns very seriously. Please don't hesitate to reach out to our friendly support team at 888-99-LUCID so we can look into this matter and work toward a resolution that feels fair t... read more
Horrible .... horrible LUCID Service A LUCID first name only "Christopher" whatever apologies to my earlier post. He blocked any response option to his comment and asked to call their Customer service 800 number. Well Christopher whatever: I called, goes to VM, no one answers I texted sales staff, no respond, I emailed Customer service twice, no respond So why don't you do your job and go over the service log and see who your customer services had been ignored for a week or given a 6 weeks lead previously ... wait too man... read more
Business response:
We apologize, Bungo. Please reach out to our Customer Care team at 888-99-LUCID so we can address this right away.
Horrible, Horrible service. Actually, they don't service their LUCID at this location recently with no other options so now I have to park my 6k ib junk in the garage and find another mode of transportation. I called the 800 number after a warning light popped up, received a confirmation email that this center with call and schedule the service, a week later, they are as quite as a clear lake. Calls I made to follow up go to a VM, and absolutely no one responding or even acknowledging the email service request. All they ha... read more
Business response:
We apologize, Bungo. Please reach out to our Customer Care team at 888-99-LUCID so we can address this right away.
I traded my Tesla after 8 years. I regret it. I recently switched from Tesla to a Lucid Air because I wanted a more luxurious EV. The car is beautiful, comfortable, and has great driving dynamics--but the software experience has been incredibly frustrating. The main screen repeatedly fails to connect or shuts off. Think about that: I'm driving a car marketed as a cutting-edge luxury EV, yet I can't reliably use the main screen. What makes it even more frustrating is the customer service experience. I'm still waiting for some... read more
Went for test drive Tuesday and I loved the car. When I told the girl I was on my test drive with i was interested and ask her to check on leasing terms. So I could move forward. She ever got back to me. In hindsight sight probably a good thing looks like on reviews I saw getting service is a nightmare. Looking back I had to park way down the street was an indication of a company overwhelmed.
Our car has had nothing but problems. Can't even get in the car or drive the car reliably not to mention the other endless glitches. For a car of this cost that is ridiculous and what's worse is this service center treats you with no courtesy or respect when you've had problems for months. Spend your money elsewhere.
I'm super disappointed about Lucid and their qualification as a car seller. Their customer service is so poor that I'm now considering legal action. Bought a Lucid gravity in Dec 2026, originially trying to do financing but didn't work out so paid in full. But Lucid issued a title with the lien holder as the bank, whom I didn't at all borrow from. After over 5 months of waiting and multiple attempts to get answers from their customer service, they called today asking me to wait for another 6 weeks, as we "may" be able to get... read more
Frequently asked questions about Lucid Service Center Costa Mesa
How is Lucid Service Center Costa Mesa rated?
Lucid Service Center Costa Mesa has a 2.8 star rating with 30 reviews.
When is Lucid Service Center Costa Mesa open?
Lucid Service Center Costa Mesa is closed now. It will open tomorrow at 9:00 a.m.