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Lucid Service Center Millbrae
- Auto Repair
- Millbrae, CA
About this business
Location details
355 Adrian Rd,, Millbrae, CA, 94030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I bought my first car here and I have to say Humberto helped me from all steps of the process. Absolutely amazing customer service, was responding to texts for 2+ weeks daily about questions and I just have to say he was super helpful and accommodating. Would not have purchased my car if it weren't for him and his service.
The Lucid Air is a great car with incredible range and features. 5 Stars. Lucid customer service, in particular, the overcharging for wear and tear upon lease turn-in is poor. 0 Stars. Overall a 2 Star experience.
Don't service your car here. After months of waiting for appointmetn and many of the same problems reapprearring. Then they tell you you have to bring to another shop. LOL, in my life of having owning so many different brands of car, never a "DEALER" told me I need to bring it to a 3rd party to fix. This a service center is a JOKE.
This sales staff is horrific, especially for the price point. Can't get in touch with anyone. If it were people tho worked for me, I'd fire everyone starting with the store manager and possibly the regional manager for not sorting this out sooner
A one star is way too much for this business. I spent nearly $100,000 on a car and no one ever answers the telephone when you call. The customer care is non-existent. Don't do business with this company unless you want a headache
Terrible customer service. They have one service department in the entire Bay Area, and they won't answer the phone. When you do reach someone, it is in a remote area; they never have an answer either; it's always someone who will call me back. Stay away from this product; They can't service what they sell.
We own a 2022 Grand Touring (Sticker Price $140K). Incredible car, until something goes wrong. Support is nothing short of nightmarish. We are currently working through issues with the exterior camera system that went completely dark & no longer works, phone charging pad that also doesn't work, and temperamental trunk closing struts that rarely work. The Homelink Garage opener is also filled with issues so we just use our clicker....Still one month into the journey & patiently waiting for parts & scheduling service at a thir... read more
Bought a new Lucid Air on Dec 20, 2024. I was assigned to the Millbrae Service Center. A request for service put in by the sales rep upon delivery is still awaiting a response (1 month later). Unfortunately they don't answer phone calls, ever. I need to schedule service for my car due to some "early infancy" issues. I was able to get in touch with a supervisor via the customer service and was twice given an appointment for mobile service, nobody showed up. I am calling customer service, service center, texting the supervisor... read more
They never answer the phone at the service center and don't respond to emails. How is any customer supposed to get a hold of them?? Having so many issues with Lucid. It's not even worth it! Go for a company that is more established! Would never get a Lucid again due to customer service! Not worth it!!!!
Frequently asked questions about Lucid Service Center Millbrae
How is Lucid Service Center Millbrae rated?
Lucid Service Center Millbrae has a 3.6 star rating with 25 reviews.
When is Lucid Service Center Millbrae open?
Lucid Service Center Millbrae is open now. It will close at 7:00 p.m.