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Lucid Studio Westfield Century City
- Car Dealers
- Los Angeles, CA
About this business
Location details
10250 Santa Monica Blvd, 1505, Los Angeles, CA, 90067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Excited to check out the car and possible order one . The staff is friendly but no clue how to sell a car . Kids playing in the car , certainly too young to buy the car and instead of saying something to the kids to stop playing they tell me to come back later . Not going back .
Business response:
Hi Alex, I am very sorry to hear about your negative experience in our showroom. Your feedback is greatly appreciated and I will take this back to my team so we can learn, improve, and do our best to avoid situations like this in the future. In an effort to offer the best experience to our guests, we take the time to offer guided walkthroughs of Lucid Air with each customer and their family. These walkthroughs can vary in length depending on the needs of the customer, and it often times involves multiple family members, a... read more
My fiancé and I visited this location earlier today because we are beginning to slim down our options for an electric car. When we came into this location looking to get a tour of the vehicle, we were greeted but then ignored throughout our time there. We patiently waited by the car since a worker was already showing someone it, but when they were done he started to give the people who came in after us a tour. After waiting for a while we decided to leave due to not receiving any help. It is no longer one of our options.
Business response:
Hi Vii, Thank you so much for providing this feedback. We strive to provide the best experiences for each and every one of our guests but, admittedly, it appears we missed the mark here. Rest assured, I will take this feedback to my team and we will improve because of it. If you are interested, I would love to invite you and your husband back into our studio for a private appointment. I will send send you a direct message with more information. Sincerest apologies and look forward to connecting with you.
Car is as beautiful in person as it is in video (5 stars for sure). I'm excited to finally get behind the wheel of one as soon as my order arrives! This review however, is due to the poor customer service experienced at the Century City studio location. As much as I hate to admit it, I was profiled and ignored as I walked through the studio. To make sure I wasn't reading into too much, I decided to approach the staff with questions and requested a VR tour. The associates response was that it really wouldn't be worth the tro... read more
Business response:
Hello Alex, I am deeply sorry to hear about your experience in our studio last October. I assure you that at Lucid Motors, we strive to provide a 10/10 guest experience to every person, every time. I'd love to hear more about this interaction and get some more specific feedback if you are willing to share. I can be reached at 424-443-7063, or feel free to send a message here through Yelp. I'd also like to invite you back in for a private studio appointment where we can give you an intimate tour of our space, which you right... read more
Frequently asked questions about Lucid Studio Westfield Century City
How is Lucid Studio Westfield Century City rated?
Lucid Studio Westfield Century City has a 4.3 star rating with 91 reviews.
When is Lucid Studio Westfield Century City open?
Lucid Studio Westfield Century City is open now. It will close at 10:00 p.m.