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Madison Reed Hair Color Bar Ashburn
- Hair Salons
- Ashburn, VA
About this business
Location details
20341 Exchange St, Ashburn, VA, 20147, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 7:00 p.m. | |
| Wed | 09:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 09:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
I got a balayage at Ashburn, and was really unhappy with it. I've had balayage's done at a different place and was recommended this location but left so disappointed. (1) I asked for a deep brown tone, and I came out with bright red. (2) After I got my hair washed, I asked for my stylist- however, she had left for the day, which was really unprofessional. (3) I had water splashed on my face multiple times while getting my hair washed and while waiting 30 minutes, and (4) they forgot I paid for a blowout and said they weren'... read more
Business response:
Hi Charis, thank you for taking the time to send us this feedback. We would like to apologize for the experience you had at the Hair Color Bar, thank you for contacting us directly as well so we could take care of you.
be careful they charge a very high tip almost same like the price of the hair service without my acknowledgment. mean people. sad to be treated like this.
Business response:
Hi Malak, thank you for taking the time to send us this feedback. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may discuss your concerns.
My first time experience getting my hair dyed professionally and I almost wanted to cry when I got home because I felt scammed. --- So this isn't entirely their fault BUT when I went in to ask if they could do what I wanted (I wanted my bangs to be a silver/white color, I didn't know it was called a "Money Piece highlight") they made it sound like they could do it. I didn't realize this place was just for covering up Greys when I looked up a place to get my hair dyed. They did show me an example of the ashy grey that they co... read more
Business response:
Hi Chung, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
I am not trying to be rude but I came in asking for a balayage and I showed a picture of it. When I saw my hair at the end I was very disappointed to see that it didn't even look like a balayage and it was just streaky highlights. The back of my head was also left completely black besides a very big unblended streak of an unpleasant shade of light brown towards the right side of my hair. I'm sorry if this was rude I was just very disappointed as I have school on Thursday and there is no way to fix this.
Business response:
Hi Aatmika, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
The hairstylist Seema was very rude to me, and she sprayed me in the face . I told her that I thought that hose was broken and she kind of laughed and kept spraying me. I think this is very rude. if you go here, I would avoid this lady if you can because she has a big chip on her shoulder.
Business response:
Hi Virginia, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
I had a choice between a different Madison Reed location versus the Ashburn one. Since Ashburn is closer I decided to switch to this location for convenience. I normally do root touch up since my hair holds color very well. So far I've been to the Ashburn location 4 times, each time the stylist was pushing me to get unnecessary treatments. The first time I told her I just had my entire head dyed 6 weeks ago and I don't need another dye job until the color fades. She was very pushy on the sale and the products, to the p... read more
Business response:
Hi Cindy, thank you for taking the time to send us this feedback. We are so sorry to hear about your greeting experience, and to hear about the communication with your colorist. We want to make this right. Our team will be reaching out to you shortly to take care of you.
Bleach and toner left on way too long despite telling my stylist ahead of time (she initially said 45 mins which is crazy) my hair lifts and takes toner really easily. I saw it was completely white after highlighting and before toner which is a sign bleach is left on too long. Stylist pressured me to get partial instead of accent I came in for. Now I have even more damage than I would've. After blow drying She immediately left and got the manager when I noticed all the white breakage in the comb and all over me, although not... read more
Business response:
Hi Jess, thank you for taking the time to send us this feedback. We are so sorry to hear this about your recent visit and we want to make this right. We never want you to leave feeling unhappy and we should always be treating you with respect and kindness. Our team will be reaching out to you shortly to take care of you.
Well time for an update after a less than stellar experience a few months ago. Today Seema did my hair, she was lovely there were some glitches with their system, unfortunately the staff member who've I have not great encounters with in the past was also working and this person interjects and starts asking me "do you have another email associated with your account?" I say no I've been here several times before, a few minutes later this same person asks me the same question, this time I am testy because the person who I hav... read more
Business response:
Thank you for sharing your updated feedback for Madison Reed, Christine! We are sorry to hear about the difficulty pulling up your account. We appreciate you and look forward to seeing you again for another great experience- and bring a friend along! Get $15 off your next service or online order when you refer a friend, visit madison-reed.com/refer to get started.
Very disappointed with my experience. I went to MR in Reston in Sept 2022 and had a great experience, and since have done my roots at home with MR color. After receiving a coupon I decided to treat myself and go in for roots+toner to even out some very light bottom pieces. I got there a few minutes early, checked in and decided to wait outside. When I returned at my appointment time, my stylist was mixing color. She walked over to me with it and I asked her who it was for. She said it was for me. This was before she ev... read more
Business response:
Hi Leslie, thank you for taking the time to send us this feedback. We would like to apologize for your experience, we should not be mixing without speaking to you and confirming what you are using and should be discussing all options, and we want to make this right. We’re unable to locate your account from this information, so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
Frequently asked questions about Madison Reed Hair Color Bar Ashburn
How is Madison Reed Hair Color Bar Ashburn rated?
Madison Reed Hair Color Bar Ashburn has a 4.2 star rating with 231 reviews.
When is Madison Reed Hair Color Bar Ashburn open?
Madison Reed Hair Color Bar Ashburn is open now. It will close at 7:00 p.m.