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20341 Exchange St, Ashburn, VA, 20147, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 7:00 p.m. | |
| Wed | 09:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 09:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
I had a choice between a different Madison Reed location versus the Ashburn one. Since Ashburn is closer I decided to switch to this location for convenience. I normally do root touch up since my hair holds color very well. So far I've been to the Ashburn location 4 times, each time the stylist was pushing me to get unnecessary treatments. The first time I told her I just had my entire head dyed 6 weeks ago and I don't need another dye job until the color fades. She was very pushy on the sale and the products, to the p... read more
Business response:
Hi Cindy, thank you for taking the time to send us this feedback. We are so sorry to hear about your greeting experience, and to hear about the communication with your colorist. We want to make this right. Our team will be reaching out to you shortly to take care of you.
Bleach and toner left on way too long despite telling my stylist ahead of time (she initially said 45 mins which is crazy) my hair lifts and takes toner really easily. I saw it was completely white after highlighting and before toner which is a sign bleach is left on too long. Stylist pressured me to get partial instead of accent I came in for. Now I have even more damage than I would've. After blow drying She immediately left and got the manager when I noticed all the white breakage in the comb and all over me, although not... read more
Business response:
Hi Jess, thank you for taking the time to send us this feedback. We are so sorry to hear this about your recent visit and we want to make this right. We never want you to leave feeling unhappy and we should always be treating you with respect and kindness. Our team will be reaching out to you shortly to take care of you.
Well time for an update after a less than stellar experience a few months ago. Today Seema did my hair, she was lovely there were some glitches with their system, unfortunately the staff member who've I have not great encounters with in the past was also working and this person interjects and starts asking me "do you have another email associated with your account?" I say no I've been here several times before, a few minutes later this same person asks me the same question, this time I am testy because the person who I hav... read more
Business response:
Thank you for sharing your updated feedback for Madison Reed, Christine! We are sorry to hear about the difficulty pulling up your account. We appreciate you and look forward to seeing you again for another great experience- and bring a friend along! Get $15 off your next service or online order when you refer a friend, visit madison-reed.com/refer to get started.
Very disappointed with my experience. I went to MR in Reston in Sept 2022 and had a great experience, and since have done my roots at home with MR color. After receiving a coupon I decided to treat myself and go in for roots+toner to even out some very light bottom pieces. I got there a few minutes early, checked in and decided to wait outside. When I returned at my appointment time, my stylist was mixing color. She walked over to me with it and I asked her who it was for. She said it was for me. This was before she ev... read more
Business response:
Hi Leslie, thank you for taking the time to send us this feedback. We would like to apologize for your experience, we should not be mixing without speaking to you and confirming what you are using and should be discussing all options, and we want to make this right. We’re unable to locate your account from this information, so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
I wish I could leave ZERO stars! This place is a absolute joke. They have no business being in one loudoun and the "master colorists" seem to be more like kindergartners that need a nap. My hair was ruined today and is completely orange. While the MANAGER was blow drying my hair I noticed the color and immediately said "is that orange?!" to which she repiled "I don't know what color you asked for" ummm certainly not ORANGE. The woman who colored my hair was very confronrational about my concerns and the other colorist and ma... read more
Business response:
Hi Amie, thank you for taking the time to send us this feedback. We would like to apologize for your color not being the right shade and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
First of all, my stylus was rude in the beginning, and then realized that my hair looked fucked up and was nice at the end. They messed up my friends hair who also got done at the same time. We both have very dark brown hair, which we wanted to lighten one shade lighter in the ended up. Lightning it to an orange color it's not even like an actual balayage. It looks like a choppy hair dye and it's super orange. They absolutely ruined my hair and now I have to go fix it myself. I literally paid and just left because I didn't w... read more
Business response:
Hi Amina, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Before you step into this Color Bar and trust them to do your hair correctly... be wary and read my full review. I recently had surgery and was unable to do my own hair color, so I went into the Color Bar at One Loudoun to have my color simply touched up. When I arrived, another customer was upset and all 3 stylists were clearly frazzled. My appointment was delayed because of this, but I was in no rush because this was supposed to be my "self care" day. When my assigned stylist colored my hair, she was clearly still upset... read more
Business response:
Hi Jennifer, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Madison Reed Hair Color Bar Ashburn has a 4.1 star rating with 242 reviews.
Madison Reed Hair Color Bar Ashburn is closed now. It will open at 8:00 a.m.