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Madison Reed Hair Color Bar Columbus + 72nd
- Hair Salons
- New York, NY
About this business
Location details
252 Columbus Ave, New York, NY, 10023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Spent $30 on an uber to my appt only to find the colorist extremely uninterested and unenthusiastic about helping to create a plan for my hair color. Very disappointed in the customer service and didn't feel confident putting my hair in her hands.
Business response:
Hi Casey, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
Worst customer service ever. To the point that it was humiliating. Their colors are good but no business should treat customers this way.
Business response:
Hi Galia, thank you for taking the time to send us this feedback. We are so sorry to hear to hear about the communication with our team, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
Thought this would be a fun NYC experience while visiting. Not at all. I have never been treated so abruptly in my life. They didn't do anything the welcome email said I could expect. No tips on home coloring. No head message. Very little discussion about what color to use. I felt like I was a terrible inconvenience. They didn't even take the cape off when they were finished and I walked out with it still on. Embarrassing! I have to say I have never felt so bad walking out of any type of salon. The color is just ok. Very dar... read more
Business response:
Hi Libby, we are so sorry to hear about your experience at our Hair Color Bar. We should always be welcoming and friendly, and making sure you enjoy your experience from the moment you walk in, to the moment you leave. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
I bought it shampoo from Madison Reed December 1. They charge for my credit card they never send my shampoo My address is there and they say they don't know my address horrible
Business response:
Hi Kristiane, thank you for taking the time to send us this feedback. We would like to apologize for we are so sorry to hear your order never arrived and the account was not found, we want to make this right. Our team will be reaching out to you shortly to take care of you.
@madisonreed 72nd & Columbus has once AGAIN cancelled the blowout portion of my color appointment. This has happened 2x in a row. Both times before an important event. TESS left me a voicemail saying "we're looking forward to having you but someone called out" It's 1hr 15 min before my appt on a Saturday! Where could I land a new appointment now!? I didn't say much the last time this happened but today I am! Feedback on @madisonreed: unreliable, unprofessional, certainly not efficient, not warm/not kind, rude/nasty/you could... read more
Business response:
Hi Edel, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you?. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I was very unhappy with the colouring of my hair at the 72nd street West side location. The technician person was too lazy to comb through color and had poor customer service skills. Offered me water and 20 minutes later brought me a cup of luke warm water - This was after she walk past me several times munching on a bag of popcorn. By the way her excuse for my spotty color hair results was that she did not want to damage my delicate hair by combing color thru. That made no kind of sense! She offered to redo it, but after t... read more
Business response:
Hi Janet, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you?. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I went in. First of all not bright people. Really dumb. I'm sorry but truly I do not say that easily. I honestly don't want to get mean ( too late I guess ) so I'm not going into specifics. The girls who worked here seemed like they had a crash course in hair color and were just servicing the company with instructions from someone. The vibe was not joyful. Look, I just don't want to get into it but basically they told me they couldn't give me the color I wanted for various reasons- it was ridiculous because I've never had th... read more
Business response:
Hi Sally, thank you for taking the time to send us this feedback. We would like to apologize for this experience, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
It seems to be hit or miss at this salon regarding if you get rude staff. The person who dyed my hair was friendly but the one who washed and blow dried my hair was absolutely not. My roots were done well but balayage is barely visible. Their system for whether you pay for accent vs. partial vs. full balayage is confusing on the site and seems like it doesn't agree with what the stylists are told. Be prepared for a wait for your dye to be washed out depending on whether there is someone available. I just purchased a subscrip... read more
Business response:
Hi Kanwal we're sorry to hear that the staff were not kind and that you can barely see your Balayage and that you were made to wait during your recent visit and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out shortly to take care of you.
I arrived at 1 pm for my appointment at that time. 15 minutes went by and no one had come by to start my color. I asked and was told I would be attended to shortly. The colorist didn't start on my color until a half and hour later (1:30 pm). Now on their website it says to expect 1.5 hours for duration from start to finish. I know this too because I went to another Madison Reede city location once before and that was the case. When I asked how long it would take for my color before wash I was told 45 minutes which honestly f... read more
Business response:
Hi Sasha, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Frequently asked questions about Madison Reed Hair Color Bar Columbus + 72nd
How is Madison Reed Hair Color Bar Columbus + 72nd rated?
Madison Reed Hair Color Bar Columbus + 72nd has a 4.1 star rating with 151 reviews.
When is Madison Reed Hair Color Bar Columbus + 72nd open?
Madison Reed Hair Color Bar Columbus + 72nd is open now. It will close at 7:00 p.m.