Madison Reed Hair Color Bar Columbus + 72nd

Sarah S. 

on Yelp

9 months ago

I am left waiting for a shampoo for over 45 minutes when I was just supposed to have a gloss treatment for 30 mins. Too slow here. Also clumps of my hair fell out while I was drying my hair. The lady didn't tell me she was supposed to me drying my hair so I started drying and tons of hair fell out. Then the lady walked over and said she will be doing my blow out. Fortunately I discovered how toxic the chemicals are. Insane clumps of hair in my hand while drying my hair. There was a class action legal case against the toxic c... read more

Keren B. 

on Yelp

10 months ago

Just left the salon looking like a clown. Colorist didn't use barrier cream and now the entire outline of my face is painted. I scrubbed for 5 minutes using the "cleaner" they gave me and it won't come off. When I asked her about it she just shrugged me off. Just bad. 

Casey P. 

on Yelp

10 months ago

Spent $30 on an uber to my appt only to find the colorist extremely uninterested and unenthusiastic about helping to create a plan for my hair color. Very disappointed in the customer service and didn't feel confident putting my hair in her hands. 

Galia S. 

on Yelp

a year ago

Worst customer service ever. To the point that it was humiliating. Their colors are good but no business should treat customers this way. 

Libby C. 

on Yelp

2 years ago

Thought this would be a fun NYC experience while visiting. Not at all. I have never been treated so abruptly in my life. They didn't do anything the welcome email said I could expect. No tips on home coloring. No head message. Very little discussion about what color to use. I felt like I was a terrible inconvenience. They didn't even take the cape off when they were finished and I walked out with it still on. Embarrassing! I have to say I have never felt so bad walking out of any type of salon. The color is just ok. Very dar... read more

Kristiane B. 

on Yelp

2 years ago

I bought it shampoo from Madison Reed December 1. They charge for my credit card they never send my shampoo My address is there and they say they don't know my address horrible 

Edel Jane P. 

on Yelp

2 years ago

@madisonreed 72nd & Columbus has once AGAIN cancelled the blowout portion of my color appointment. This has happened 2x in a row. Both times before an important event. TESS left me a voicemail saying "we're looking forward to having you but someone called out" It's 1hr 15 min before my appt on a Saturday! Where could I land a new appointment now!? I didn't say much the last time this happened but today I am! Feedback on @madisonreed: unreliable, unprofessional, certainly not efficient, not warm/not kind, rude/nasty/you could... read more

Janet B. 

on Yelp

2 years ago

I was very unhappy with the colouring of my hair at the 72nd street West side location. The technician person was too lazy to comb through color and had poor customer service skills. Offered me water and 20 minutes later brought me a cup of luke warm water - This was after she walk past me several times munching on a bag of popcorn. By the way her excuse for my spotty color hair results was that she did not want to damage my delicate hair by combing color thru. That made no kind of sense! She offered to redo it, but after t... read more

Sally S. 

on Yelp

2 years ago

I went in. First of all not bright people. Really dumb. I'm sorry but truly I do not say that easily. I honestly don't want to get mean ( too late I guess ) so I'm not going into specifics. The girls who worked here seemed like they had a crash course in hair color and were just servicing the company with instructions from someone. The vibe was not joyful. Look, I just don't want to get into it but basically they told me they couldn't give me the color I wanted for various reasons- it was ridiculous because I've never had th... read more