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Madison Reed Hair Color Bar Columbus + 72nd
- Hair Salons
- New York, NY
About this business
Location details
252 Columbus Ave, New York, NY, 10023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
It seems to be hit or miss at this salon regarding if you get rude staff. The person who dyed my hair was friendly but the one who washed and blow dried my hair was absolutely not. My roots were done well but balayage is barely visible. Their system for whether you pay for accent vs. partial vs. full balayage is confusing on the site and seems like it doesn't agree with what the stylists are told. Be prepared for a wait for your dye to be washed out depending on whether there is someone available. I just purchased a subscrip... read more
Business response:
Hi Kanwal we're sorry to hear that the staff were not kind and that you can barely see your Balayage and that you were made to wait during your recent visit and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out shortly to take care of you.
I arrived at 1 pm for my appointment at that time. 15 minutes went by and no one had come by to start my color. I asked and was told I would be attended to shortly. The colorist didn't start on my color until a half and hour later (1:30 pm). Now on their website it says to expect 1.5 hours for duration from start to finish. I know this too because I went to another Madison Reede city location once before and that was the case. When I asked how long it would take for my color before wash I was told 45 minutes which honestly f... read more
Business response:
Hi Sasha, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Horrible customer service - I arrived there and waited for ONE HOUR before anyone had the decency to see me. When they finally did see me the colorist was extremely unprofessional - constantly leaving me to do, it seemed, literally anything else that was not color my hair. She would go open the door for clients, talk to them, etc. Then when she finally looked at my hair she first recommended a color that I know is too dark for me. I then had to figure out the color I needed by myself while she left for 10 minutes to the back... read more
Business response:
Hi Claudia, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Disorganized and no one had a clue on what was going on. They ignored me then told me they couldn't do what I had made an appointment for. Terrible customer service.
Business response:
Hi Susan, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.
I got your reply to message you my information but there's no way to do that, can you please send me a message or give me an email to respond to. Thank you.
Business response:
Hi Elizabeth, we are so sorry to hear that you were unable to message us. Someone from our team has sent you a private message here!
Frequently asked questions about Madison Reed Hair Color Bar Columbus + 72nd
How is Madison Reed Hair Color Bar Columbus + 72nd rated?
Madison Reed Hair Color Bar Columbus + 72nd has a 4.1 star rating with 156 reviews.
When is Madison Reed Hair Color Bar Columbus + 72nd open?
Madison Reed Hair Color Bar Columbus + 72nd is open now. It will close at 7:00 p.m.