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Madison Reed Hair Color Bar Phoenix

4.1

About this business

Location details

2502 E Camelback Rd, Suite 134, Phoenix, AZ, 85016, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 9:00 p.m.
Tue9:00 a.m. to 9:00 p.m.
Wed9:00 a.m. to 9:00 p.m.
Thu9:00 a.m. to 9:00 p.m.
Fri9:00 a.m. to 9:00 p.m.
Sat9:00 a.m. to 9:00 p.m.
Sun10:00 a.m. to 7:00 p.m.
4.1187 reviews
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Raquel C.'s profile image
Raquel C. 
rating
3 months ago

For the last 5 visits I had to sit and wait over 15 minutes to be seen for my appointment. I didn't complain. I show up 10 minutes late. Mind you they called at 3:09 to tell me I was 10 minutes late and they cancelled my appointment. I was parking when the call came and had not answered. When I get to the door at 4:14 I'm told they cancelled my appointments. Waited 10 minutes while they found my account so I could be seen. Not happy. 

Business response:

Hi Raquel, thank you for taking the time to send us this feedback. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may discuss your concerns. 

Roni S.'s profile image
Roni S. 
rating
5 months ago

Disappointing and that a generous response. And I was charged over $300! The previous year I had services at the Scottsdale, AZ Madison Reed color bar. I had all over color & accents at that visit. My cost was in the $100. range. I have been a limited plus member with Madison Reed for the last 5 years. I have colored my own hair which I started to do during the COVID pandemic. I booked my last appointment at the Biltmore Park fashion mall because it was a closer location, I live in Tucson. I wanted my hair to lo... read more

Business response:

Hi Roni, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Soledad L.'s profile image
Soledad L. 
rating
7 months ago

I still have grey on both sides not happy that they missed my grey. I have to return to get it done all over again 

Business response:

Hi Soledad, thank you for taking the time to send us this feedback. We would like to apologize for the experience you had at the Hair Color Bar and we want to make this right. Our team will be reaching out to you shortly to assist. 

Laura A.'s profile image
Laura A. 
rating
10 months ago

Horrible place and hair color is cheap. The color stylist first wanted to dye my hair black when I'm brown. WHAT!!!! You also don't leave hair color in over 45 minutes. They Burnt my hair and fell out in handful before I left the place. The lady next to me who had her hair done with me said she will not come back as well. My hair is so dry now when it was so soft before going to this place. Do not waste your money. 

Business response:

Hi Laura, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Kelsey P.'s profile image
Kelsey P. 
rating
a year ago

Not very confident in what they do. Ladies were nice but I expected more from a place that specializes in color... 

Business response:

Hi Kelsey, thank you for taking the time to send us this feedback. We are so sorry to hear that your color results were not as expected, and we want to make this right. Our team will be reaching out to you shortly to take care of you. 

Christy O.'s profile image
Christy O. 
rating
a year ago

Everything. This place is horrendous! They will botch your hair and then shirk responsibility. How are they even still in business? And I've heard so many bad stories from other people as well. And lots of stories of bad hair damage from others. Stay away from this schlock outfit! 

Business response:

Hi Christy, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

Tricia T.'s profile image
Tricia T. 
rating
2 years ago

Love the highlights and base color. The colorist did exactly what I had asked. However, don't pay extra for the blow out. It was terrible, I had a wedding after and figure a blow out would be nice so I won't have to do it after getting my hair colored. I asked for a few curls/beachy waves and I have shoulder length hair. It was hardly volumize let alone curled. Waste of money on the blow out. Definitely will use again for color but do my own blow dry next time 

Business response:

Hi Tricia, thank you for your wonderful review of your color at Madison Reed! We are reaching out, here, in a direct message to assist further with the blow out issue, thank you again for reviewing us and giving us a try! 

Jan D.'s profile image
Jan D. 
rating
3 years ago

Absolutely horrible experience. I went in and told the hair colorist that I didn't want to go any darker. She showed me a couple of hair color samples and I expressed again I didn't want to go darker. Someone else came to shampoo me after a few minutes I was left with product in my hair, and when I got home and realized my hair was still sticky, and had dye in it so I had to rinse the dye out of my hair, and now my ends are fried and my hair is darker than I ever wear it. 

Business response:

Hi Jan, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. We will reach out to you via message to get more information. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

Kim G.'s profile image
Kim G. 
rating
3 years ago

Color was very good!! Service was not good.I am a new client,they gave me to a girl with 6 months experience.Thank goodness a fine colorist advised her on the color mixture.My colorist had little personality and was aloof. You charge a lot for very little service.I have NEVER had to comb out my own hair.I will never return. 

Business response:

Hi Kim, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. We will reach out to you via message to get more information. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

Frequently asked questions about Madison Reed Hair Color Bar Phoenix

How is Madison Reed Hair Color Bar Phoenix rated?

Madison Reed Hair Color Bar Phoenix has a 4.1 star rating with 187 reviews. 

When is Madison Reed Hair Color Bar Phoenix open?

Madison Reed Hair Color Bar Phoenix is closed now. It will open at 10:00 a.m.