This profile has been claimed by the business owner or representative.
Matt Blatt Mitsubishi
- Car Dealers
- Glassboro, NJ
About this business
Location details
501 Delsea Drive North, Glassboro, NJ, 08028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Incorrect odometer reading was entered by dealership at time of service on 11/19/2024. Correct mileage as of 11/29/2024 is 55,551.
Business response:
We sincerely apologize for any frustration you experienced during your recent visit with our Matt Blatt Team. Providing excellent customer service is a priority for us, and we are disappointed to hear that we did not meet your expectations. After a thorough investigation with our Service Advisor, we were able to identify the discrepancy. We have updated our records accordingly and notified CarFax of the issue. CarFax has since resolved it on their end as well. If you have any further concerns, please don't hesitate to reach ... read more
Avoid this service department at all costs.
Business response:
We sincerely apologize for the frustration you experienced during your recent visit with our Matt Blatt Team. Delivering excellent customer service is a top priority for us, and we're disappointed to hear we didn't meet your expectations. After a thorough review with our Service Manager, we've been trying to reach you for further clarification. Please contact us at 856-242-7938. Thank you for bringing this to our attention.
I recently visited Company Service Center for transmission issues with my vehicle. Unfortunately, my experience was marred by an unexpectedly high charge of 210 solely for diagnosis. To my surprise, a local transmission repair shop provided the same diagnosis and report at no additional cost. This experience has left a sour taste, leading me to prefer local repair outlets over company-authorized centers due to their exorbitant maintenance costs. While I expect expertise from authorized service centers, such high charges for ... read more
Business response:
Our Matt Blatt Team regrets learning about your experience with our Service Team. We always strive for excellent customer service, and it saddens us that we fell short. After further discussion with our Service Manager, we understand that while he was able to speak with you, unfortunately, we were unable to reach an agreement. We're glad to hear that you were able to have your vehicle looked at elsewhere. We hope to have the opportunity to earn your business again in the future and wish you the best in your future endeavors.
Evan weissman in an awesome car salesman with no pressure policy
Business response:
Our Matt Blatt team is saddened to learn that your experience only earned us 1 star. We are committed to providing excellent customer service, and it's disappointing to know we fell short. Unfortunately, we were unable to locate your contact information to reach out to you directly. At your earliest convenience, please contact us so we can address this matter further. Thank you.
After having the air cabin filter replaced. The next day the fan started making a roaring noise I had to make another appointment for the following Friday.There was leaves in the air filter on the 25th and leaves in the blower motor that had to be blown out on the next visit. That was 2 service appointments in one week $700. No I'm not happy at all.
Business response:
Our Matt Blatt Team is saddened to hear about your recent experience with us. We strive to provide excellent customer service, and it is disheartening to learn that we fell short. After investigating this matter further with our Service Manager, Harlan, we were able to discuss the details with you over the phone. We appreciate you bringing this to our attention, and if you have any other concerns, please feel free to reach out to us directly. Thank you!
Never told me they were charging me to give me an estimate on my lift gate.
Business response:
Our Matt Blatt Team expresses regret upon learning about your past interaction with our team. Ensuring exceptional communication with our customers is a top priority for us. After investigating this matter with our Service Manager, Harlan, we communicated an estimated timeframe and informed you about the associated cost for inspecting your vehicle. It's important to note that while a technician is inspecting your vehicle, they are unavailable to perform other tasks. We are available to address any further questions or concer... read more
I went to get oil change and replace front n back wipers. They had to replace wipers twice cause of bad product, also they did not reset the computer or fill washer fluid. Whoever worked on my car needs more training. Was not happy
Business response:
Our Matt Blatt Team regrets being informed about your recent interaction with our service team. Upholding customer satisfaction as one of our primary goals, it deeply disappoints us to acknowledge that we fell short of meeting your expectations on this occasion. We are dedicated to consistently offering top-of-the-line products to our customers. Despite facing challenges from the manufacturer, we are steadfast in our commitment to enhancing our products to better cater to our customers' needs. We apologize for the oversight ... read more
Poor for 107 dollar oil change.
Business response:
Our Matt Blatt Team extends our apologies for the inconvenience you experienced with our service team. Upholding excellent customer service is paramount to us, and it's disheartening to learn of your dissatisfaction. Upon thorough investigation with our Service Manager, Harlan, it was discovered that there was a slight overcharge due to the incorrect code being entered. One of our Service Advisors has since contacted you to rectify this issue. We appreciate you bringing this matter to our attention and sincerely hope for the... read more
$170 just for a inspection and didn't even try to fix my problem in the car.
Business response:
We acknowledge your frustration during your recent visit to our service department at Matt Blatt Tire & Auto. Customer service is a key focus for us, and it's disheartening to hear that we fell short of your expectations. After a thorough examination of the matter with our service manager, we want to clarify that the $170 (including tax) you mentioned is the standard cost for the technician's time spent assessing your vehicle and filing the claim . Upon further review, our service team provided recommendations for your vehic... read more
Frequently asked questions about Matt Blatt Mitsubishi
How is Matt Blatt Mitsubishi rated?
Matt Blatt Mitsubishi has a 4.6 star rating with 1,741 reviews.
When is Matt Blatt Mitsubishi open?
Matt Blatt Mitsubishi is closed now. It will open at 8:30 a.m.