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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
The dealership gave the vehicle a complete work over to make it worth the purchase. Overall I had a good experience but the estimated monthly payments went up over $200. That was a little shocking. I sold my old truck before hand which had 63k miles and a payment of $648, what I got was the same exact vehicle (+4×4) for 143k miles and a $678/month payment. This was disappointing and it sums up my experience!
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
I would have picked zero stars. I was contacted about The Chevy cruise and then when I contacted them they told me somebody put a deposit on the car naturally I was disappointment then over memorial day weekend I was contacted and told they still had the car and it was available so I drove an hour away to go look at the car keep in mind we were corresponding the entire way there I was asking questions about the oil change the mileage and was told we would go over the car when I got there upon arriving they come out and told ... read more
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
I was very disapointed with the service I recived. I called the dealer a head of time to tell them I was having my car towed in but spacificly to let them know it was dangrus to drive! I exsplaned to the first person I talked to I had a total lost of power and brakes! I told then then codes that ccame up on my car one code was for total power loss and the other for a fuel level sensor. I was called by Sam to tell me the problem with my car was the level sensor, I told Sam that may be a problem but that didn't cause what happ... read more
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. At your earliest convenience, please contact our Fixed Operations Manager, Gary Clinton, at 214-491-6500.
First - They do not have any loaners and they try to trick you into believing that GMC is not reimbursing for rental vehicle or alternate transportation. If you read the warranty agreement GMC clearly states that if the repair is a warranty then this is covered. So push back on this. Second - It took them a long time to repair such a small item. Third - They are not easy to work with. I'd recommend going elsewhwere.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
Car was sold on 04/12/2022 to a different dealer.
Business response:
Thank you for bringing this matter to our attention. Its important that we update our records immediately. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
Dishonest diagnostic of the problem in addition to exacturation in the causes of my car problem .As a result I was charges high charges for labor and parts.....
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
Service advisor Brandi is AWESOME! Genuinely. In fact, I hesitate to even post this review because she is so good. But, when the dealer (including service manager) pretends like they don't hear a fairly loud, and clearly "not normal" noise coming from the engine compartment (that even my 20 year old daughter and literally every other person who rides in my truck hears), in my 2 -year old Sierra AT4, and then says they can't fix it...it's disappointing to say the least. The 6.2 liter engine has gone from being a load of fun, ... read more
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
Terrible experience, I fell into his trap again. They make a diagnosis to the car, I pay for the repair, in less than 24 hours the car presents the same problem again, I take it under warranty and they tell me no, that it was that the previous diagnosis did not tell me the complete information, and that then they do not cover me guarantee. that I must pay again and it is worth more than three times that of the first preparation. do you think i'm stupid? I went with you looking for an honest service, I know that I would pay m... read more
Business response:
We appreciate that you trusted us enough to work on your vehicle. We can understand that this must be frustrating. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
Bad customer services, staff doesn't care about service delivery looks like spot and rude faces bad communication skills, no follow ups.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 10,014 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is closed now. It will open tomorrow at 8:30 a.m.