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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
I no longer own this vehicle, I had taken it in a few days prior and they refused to service it and wasted 2 1/2 hours and only washed it. We had a premium service plan and had made an appointment. Vehicle also had a recall on fasteners for child seats. They said it was too early to service by less than a few days. I later took it to Firestone and gave a worker a tip to top off the tires which were low. Due to the service department and especially the manager, I would consider prior to buying or trading in a vehicle for anot... read more
Business response:
We apologize for any inconvenience or dissatisfaction you experienced during your recent service visit. Providing excellent service is a top priority for us, and we are disappointed to hear that we did not meet your expectations. To address your concerns and ensure we improve our service standards, we would appreciate more specific information about the issues you faced. Please contact us directly so that we can discuss your experience in detail and work towards a resolution. Your feedback is crucial to us, as it allows us t... read more
Car has a damage on the rear which was not disclosed at the time of inspection and purchased. It was not in any of the photos and descriptions online, neither the salesman disclosed it. When the transaction was complete, car was move in a more light up place it was discovered. From salesman reaction it felt like he wasn't aware of it. He thought it was done by detailing crew and promised it will be fixed correctly, but it wasn't fixed 100%. At delivery floor manager said that's the best I can"
Business response:
We're sorry to hear about your negative sales experience, and we appreciate you taking the time to share your feedback. Providing excellent customer service is of utmost importance to us, and we regret that we fell short of your expectations. To better understand the specific issues you encountered during your sales experience, we would be grateful if you could provide us with more details about what went wrong. Your feedback is essential to help us identify areas of improvement and make necessary changes to enhance our cust... read more
Wouldn't even give it 1 star. 4 trips to dealership before it was even fixed. No communication unless I called them. Been waiting on a refund check for parts i paid for that weren't needed bc warrantied part caused the problem to begin with & now waiting on refund check over 2 weeksaccounting dept hasn't had TIME to issue me a check!!!!!!!!
Business response:
We are sorry to hear that you had a negative experience with our dealership. However, we are confused by your review and would like to discuss further to understand the specifics of the situation. We strive to provide exceptional service to all of our customers and want to ensure that we are meeting our high standards. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com so we can discuss your concerns in more detail. We value your feedback and hope to have the opportunity to address any... read more
Wasted my time truck was at dealership 2 weeks and in that time the truck was only moved twice and they want to say nothing is wrong with it in that little amount of movement what do you expect to find and they scratched my door but didnt see it till i got home
Business response:
We are sorry to hear that you had a negative experience with our dealership. However, we are confused by your review and would like to discuss further to understand the specifics of the situation. We strive to provide exceptional service to all of our customers and want to ensure that we are meeting our high standards. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com so we can discuss your concerns in more detail. We value your feedback and hope to have the opportunity to address any... read more
Wouldn't even give it 1 star. Terrible service & it's been over 2 weeks that I'm waiting on a refund check for parts I paid for that weren't needed. Accounting department hasn't had 'TIME to process my check !!!!!!
Business response:
We are sorry to hear that you had a negative experience with our dealership. However, we are confused by your review and would like to discuss further to understand the specifics of the situation. We strive to provide exceptional service to all of our customers and want to ensure that we are meeting our high standards. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com so we can discuss your concerns in more detail. We value your feedback and hope to have the opportunity to address any... read more
Worked with advisor manager and GMC engineers to diagnose issue. At first the dreaded could not replicated was used then magically is was replicated but no solution was found after car in shop for 2 weeks. Continue to work on Resolution but no hopeful
Business response:
We're sorry to hear that you were not satisfied with the service you received. Your experience is important to us, and we apologize for any inconvenience or frustration you may have encountered. We strive to provide top-notch service to all our customers, and we regret that we did not meet your expectations on this occasion. If you could provide us with more details about your specific concerns, we would appreciate the opportunity to address them and work towards a resolution. Your feedback helps us improve and provide bette... read more
We needed a recall item fixed and asked for service on the "lane keep assist". We scheduled an appointment but when we got there we were informed we would need to leave the vehicle for 4 days and they didn't offer us a loaner. I asked what the purpose of leaving the car, they stated it would be 4 days before they could look at it. If they weren't going to work on it for 4 days then there's no reason for us to be without a car for that time. They couldn't call us when they had time to fix it. Update: The appt. was on Thursday... read more
Business response:
We apologize for the inconvenience you experienced regarding the extended period required to have your vehicle looked at. Your time and satisfaction are important to us, and we deeply regret any inconvenience this may have caused. We understand that leaving your vehicle for an extended period can be inconvenient, and we acknowledge the need for a more efficient process. To address your concerns effectively, we kindly request specific details about your experience, including the circumstances surrounding the 4-day wait. This ... read more
Everything was great until the end. We bought a used 2020 suv and when it came time to sign the paperwork we were told that there was only 1 key for it. You would think that when someone is buying a $40,000 vehicle it would have 2 keys. We were given a number for someone who could get us a second one at a "reasonable" price. This person's programmer is in the shop with no eta of when it will be fixed. So it looks like I will be spending around $350-$400 for a 2nd one.
Business response:
At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com to discuss any concerns related to your vehicle purchase.
Didnt fix the problem. AC works now but only on one setting. Now defrost doesnt work. Waiting a week now and still havent got the truck back in. Spent a lot of money. Disappointed
Business response:
We are truly sorry to hear that the issue you experienced with your vehicle persisted after your service appointment. We understand how frustrating and inconvenient this can be, and we sincerely apologize for any inconvenience this has caused you. Quality and thorough service are of the utmost importance to us, and it is clear that we did not meet your expectations during your recent visit. We would like to make things right and ensure that your vehicle is properly taken care of. To do so, we would appreciate the opportunity... read more
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 10,014 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is closed now. It will open tomorrow at 8:30 a.m.