This profile has been claimed by the business owner or representative.
McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
They don't top off all fluid when getting an oil change like the receipt says it does. I was low on coolant fluid and I just don't think they should false advertise that something is done when it really isn't.
Business response:
thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.
Unorganized. Will tell you multiple times that eveyrhing is good to go with your vehicle purchase and chase terms multiple times.
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
First, when I called for an appointment, I was routed to parts, then back to reception, then to the service department. Next, I brought my 2008 Lucerne in for servicing, I was told the parts for the door were "too old" and the parts are no longer available. This is something to remember if you expect the to make cars that last and can be serviced. Why buy the cars if they are just going to stop making parts for them or have any available after 10 years? I was told after 10 years no parts are usually available for any cars. L... read more
Business response:
Thank you for your feedback. We never want a customer to feel ignored while visiting us. We would like to speak with you about earning back your trust. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.
When you are happy, there are non-stop calls, texts and emails from McKinney GMC to ensure that you give them a 5-star rating and 10 on the NPS survey. I told them specifically what I needed fixed and paid (non-warranty) for getting an issue fixed they did 1/2 the job, now they want me to pay more. I have called and texted my service manager and the manager of Service multiple times. Not a single return call in nearly 2 weeks. It appears that Customer Service only matters to them when there is an opportunity for a high ratin... read more
Business response:
Thank you for sharing your feedback regarding the number of phone calls and emails you have received from our dealership. We apologize if our communication has been excessive or overwhelming. Our intention is to provide timely and relevant information to our customers, but we understand that everyone has different preferences and communication needs. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.
Absolutely horrible. Do not go here. Lied to, and cheated.
Business response:
We are sorry to hear that you had a negative experience with our dealership. However, we are confused by your review and would like to discuss further to understand the specifics of the situation. We strive to provide exceptional service to all of our customers and want to ensure that we are meeting our high standards. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.
I've had my car in the shop three times and they can't fix the problem but I'm having to pay for service that can't fix the issue. This is a well known dealership and they're service team is just guessing and charging people money that we don't need to be spending for a guess job not going back
Business response:
We're disappointed to hear you weren't satisfied with your visit. We appreciate you taking the time to let us know about your experience, and we understand that each persons experience is unique. We would like to address your comments on a more personal level. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
We asked for 3 things during our last set of appointments. Fix a rattle in the back of a vehicle, rotate and align the tires on the car since it was pulling to the left and diagnose an issue with the radio not turning off after the Yukon shut off and a door opened. It took the dealership 2 weeks to run a diagnostic test to confirm the radio had an issue, the car started to shake at higher speeds around 55 and the rattle was never fixed. The second opportunity to fix this list took over a week once the part for the radio repl... read more
Business response:
Brenda, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
Vehicle had been sold, but website was not updated for several days
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
I was disappointed that it took 3 hours for my car to be serviced for an Oil Change, Tire Rotation & MultiPoint inspection. I wasnt advised it would take this long when appt was made nor when I arrived. I was told it would take appx an he & 1/2. Due to the rainy weather, it wasnt washed or vacuumed. I shouldve been advised as Id arranged care for my Special Needs son & barely got back prior to Respite worker scheduled to leave & had no time for other errands. At least there was no charge.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 10,014 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is closed now. It will open tomorrow at 8:30 a.m.