This profile has been claimed by the business owner or representative.
Metropole Suites South Beach
- Hotels
- Miami Beach, FL
About this business
Location details
635 Collins Ave, Miami Beach, FL, 33139, United States
Get directions
Excellent Hotel, Walking Distance To The Beach. Beautiful Boutique Hotel on Collins Ave. Hotell staff are very friendly and you have access to lots of food and shop places just outside your hotel. Would definitely recommend!
Business response:
Thank you for your excellent review! We are pleased to know that our staff were friendly and you enjoyed our great location to the beach, shopping, and dining options - all within walking distance. We appreciate your recommendation and look forward to a future stay.
Nice small hotel near Ocean Drive on South Beach This is a great small hotel. The rooms are actually suites with kitchen, dining area and living room in addition to bath and sleeping room. Super nice staff. Close to beach, bars, restaurants and shops. I thought it was a great value for the price.
Business response:
Hi Michael! Thank you for such a fantastic review. We are happy to know that you enjoyed our spacious accommodations, nice staff, and great location being a short walk away from the beach. We appreciate your great review and hope you will come again soon.
Strange, but we had a Good Stay. The bad: The hotel is worn, the toilet was difficult to use, shower water pressure was low and the water didn't get very hot. There was a mini-bar, but no prices. There were no tissues, and the hotel supplied only decaf. The good: Terrific staff, nice courtyard, very spacious apartment, located two blocks from the beach. Helpful folks. The Wi-Fi was very good.
Business response:
Hello David! Thank you for a good review. We are pleased to know that our staff were terrific and helpful, accommodations were spacious and our complimentary WiFi worked beautifully. We are disappointed to read about the issues you experienced and will make assessments and corrections. We appreciate your feedback. Please consider us again for a future stay.
No Room When We Showed Up We booked at Prime Hotel. We got there and they did not have our reservation. Wasted time there. We stayed at the Metropole which was great to have a room BUT it was not the location we wanted to be in.Not sure whose fault it was but to waste 2 free nights on our Rewards program really stunk!!
Business response:
Hi Robert! We are pleased you had a great stay with us at the Metropole Suites. We are unaware of any mix-up with your reservation, so please contact Hotels.com directly. We appreciate your review and hope you will consider us again for a future stay.
Business response:
Thank you for an excellent 5-Star rating Ruth! We welcome you again for a future stay.
In the middle of the action The hotel is nice and cozy. Super friendly service team. Everyone that works there is pleasant and quick to address your smallest concerns. Especially, Samantha. She was definitely on top of everything, & stayed cheerful with the most condescending, disgruntled guest. People complain about nonsense. However, I enjoy my stay & would stay again. But be prepared for the outside noise because the festive clamoring stay in high gear up and down Collins.
Business response:
Fantastic review Keith! Thank you for sharing your lovely experience with us. Your review will be shared with the staff for your service highlights. We appreciate your feedback and welcome the pleasure of hosting you again in the future.
Bed size stayed a king but in fact was a queen size . Shower curtain kept falling down and hallways reaked of marijuana smell
Business response:
We appreciate your taking the time to write a review Dom. Unfortunately, we did not meet your expectations this time around. Please consider us for a future stay as we are sure to make things right.
Business response:
Thank you for a wonderful 5-star rating Jose A! Please come again soon.
Could have been better A lot to like about this property but we had a few major issues. We arrived a little early, rooms were not ready but front desk staff graciously stored our bags. We returned after 4:30 pm, one room was ready but the other room was not. When we entered the room which had just been cleaned it reeked of a mix of different cleaning chemicals and a musty damp smell, the odor was quite strong and lingered for our entire stay (one night). Our bedroom window (room 106) backed up to an alley where the garbage c... read more
Business response:
Thank you for writing a review Michael. It's great to hear that you found our accommodations spacious, our location was great, and our staff was attentive. We strive for guest satisfaction, but it seems we fell short this time around with a few details. Thank you for your feedback. Please consider us again for a future stay.
Frequently asked questions about Metropole Suites South Beach
How is Metropole Suites South Beach rated?
Metropole Suites South Beach has a 3.8 star rating with 3,180 reviews.
When is Metropole Suites South Beach open?
Metropole Suites South Beach is open now. It is open 24/7.